Healthcare CRM system (SaaS model)

Type: Web development

Requirements: The customer tasked Elinext Group to develop several fundamental components of a high-performance CRM (Customer Relationship Management) system intended for e-commerce. Our developers had to create Online Dashboard, Customer Management module, Subscription Management module, Flow Management module, Billing System and Call Center Management module.

Challenge: The most complex issue for our developers was to integrate a new subscription system with flexible configuration for recurring subscriptions. In addition, it was a challenge to integrate specific debit card processing for non-US regions, since it differs from standard credit card processing.

Solution: For subscriptions, Elinext Group’s developers created a completely new architecture and implemented conversion of the existing subscriptions. The possibility to process debit cards was realized with the help of a superstructure built over the current payment processing system, which allowed to make deferred payments.

Results: The outcome of the project is a reliable, scalable and secure CRM system with turnkey back-end services. It is a great e-commerce solution for online sellers and marketers that wish to build sustainable businesses via multiple marketing channels. The system allows to deploy full-value online shops in a very short time and works stable under heavy load. Moreover, one of the prominent features of the created system is seamless integration with numerous third-party applications.




Region: Worldwide

Industry: Healthcare

Type: Web

Engagement model: Dedicated team

Duration: 6 years; ongoing project

Staff: 1 team lead, 4 developers

Platforms: SaaS