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Help Desk Outsourcing Services

Services
Elinext teams have a proven record in delivering help desk solutions that aid businesses in enhancing their service quality, speeding up performance, increasing customer satisfaction, and ensuring long-term profitability. More than two decades of experience, our proprietary help desk product, and full-cycled services we offer to our fellow clients — all make us stand out from other help desk outsourcing companies.
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Our Help Desk Services
Services
Outsourced help desk services at Elinext cover every aspect of system development, ensuring that each solution delivered will provide long-term benefits to our clients.
Custom Help Desk Software Development
IT as a Service (ITaaS)
Service Desk Customization
Disaster Recovery as a Service (DRaaS)
Technical Product Support
QA & Testing
Custom Help Desk Software Development
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Automate all aspects of customer support with custom help desk software development services offered by Elinext teams. Solutions we build include such core capabilities as automation suite, reporting & optimization, and ticket management. Apart from that, we make sure that each system is developed in the way to be easily customizable. Whether it is a reward system, self-service capabilities offered by AI, some important integrations, etc. — our engineers will ensure your ability to get them all.

IT as a Service (ITaaS)
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Increase your confidence in IT and optimize your company's investments with information technology services Elinext provides. ITaaS we offer, cover a range of services, including the creation of business-oriented IT strategy, security & backup services, cloud migration services, infrastructure management & monitoring, etc. — all set to leverage the full power of technology and give your business a competitive advantage.

Service Desk Customization
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Make your service desk the centre of your business strategy and the main driver for its success with customization services we offer. Elinext teams will customize every element of your existing systems to make it reflect your business purpose, as well as to adhere to your brand design. From email and portal templates to unlimited custom fields capturing any data you need, we have got you covered.

Disaster Recovery as a Service (DRaaS)
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Ensure your business fast and complete recovery in case of any unforeseen events with DRaaS offered by Elinext. We will test your help desk system regularly, develop a risk management strategy, ensure 24×7 monitoring, and provide all the needed support in case some event occurs. All the services included in the DRaaS are aimed at providing you with the ability to access your business crucial data whenever it is required.

Technical Product Support
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Ensure the protection of your help desk system from downtimes and breakdowns with support services offered by Elinext teams. Our specialists will identify all the bottlenecks in your system to eliminate them, will make upgrades to the existing database, prepare a system usage guide and a step-by-step troubleshooting guide — whatever is required to ensure that your business will be able to reap all the benefits from using a help desk system.

QA & Testing
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Make sure your help desk software solution is up-to-date and performs precisely with QA & testing services Elinext offers. Our specialists will test every item of your solution and perform all the needed fixes and updates, ensuring your ability to enjoy a fully-functional system. Whether there is a need for some minor fixes or significant changes, we will inform you ASAP, and take all the required steps to make your solution work for your business in the best possible way.

Types of Help Desk Systems We Develop

Solutions
Elinext teams build various types of help desk systems — all unified by alignment to processes held within a client’s company, and offering wide opportunities for customization.
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Mobile Help Desk Software
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Enterprise Help Desk Software
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Software as a Service (SaaS)
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On-Premise Help Desk Software
Mobile Help Desk Software
Taking advantage of the latest technologies, Elinext teams create help desk mobile applications that work smoothly across all types of mobile devices. Apart from providing our clients with the ability to support their customers while working in the convenience of a smartphone or tablet, we also pay much attention to security issues and functionality of solutions we deliver.
Enterprise Help Desk Software
When developing help desk solutions for enterprises, we make sure to include every feature that can have a positive impact on our clients' business performance. These include IT asset management, service request fulfilment, account management, survey management, and other features capable of maximizing employee productivity and improving interdepartmental communication.
Software as a Service (SaaS)
Web help desk systems developed by Elinext teams could be installed on desktops or reached in the convenience of both browsers and mobile apps. With technical support, system maintenance & upgrade, and data backup included in the package, such solutions ensure continuous smooth performance.
On-Premise Help Desk Software
Keeping an eye on the latest trends, Elinext teams build on-premise help desk systems that feature everything you would expect from a modern solution, starting from live chat to advanced analytic tools achieved with machine learning technology. By integrating help desks with Google Drive, Active Directory, email service, VoIP, and other services, we ensure our clients’ ability to get the most out of delivered solution.
Case studies
Case studies
Check out some of our completed projects that can give you a taste of how your business can benefit from outsourced help desk services Elinext provides.
NeoBank Application Development

Our client approached us with a proposal to develop a mobile application for neobanks, which will be the basis for their future fintech infrastructure in Western Europe.

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Elinext. Payroll Management

Elinext developed Payroll Management, a web-based application that is primarily used to manage premium applications for our company's employees.

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Elinext. CRM

Discover EliCRM: Our Comprehensive Solution for Efficient Sales Management. Track leads, manage clients, and optimize business outcomes with ease.

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Integration Server App Development for the German E-Commerce Company

Our client, a leading healthcare firm, automated file exchange seamlessly with a German dentistry giant. Elinext delivered a Java-server app ensuring flawless data flow between FTP servers.

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Reading App for Digital Newspapers and Magazines

Our latest project involved teaming up with a leading German company, bringing digital transformation to newspapers and magazines reading.

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UI Development for Insurance Fulfillment Solutions

Elinext's project management, QA, and development teams collaborated to create a flexible UI for insurance fulfillment solutions. With 168 releases annually, our modern interface adheres to accessibility and security standards.

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Optimizing and Speeding Up Software Development for Pharmaceutical Companies

Elinext team integrated DevOps principles into the software development company that specializes in the pharmaceutical industry, bringing about a transformation in software development, deployment, and security.

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Customizable Website Hosting Platform for Insurance Agents

Managing Insurance Agents Made Simple! Discover how our admin portal streamlines agent management for our client's B2B insurance platform.

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Medical Diagnosis System for European Mental Health Clinics

Development of a web solution benefiting clinics working with schizophrenia patients.

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Gamification Solution for Retailers Worldwide

A marketing agency came to Elinext with the goal of updating an existing solution that allows users to play games and attract customers to visit brick-and-mortar facilities.

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