Help Desk Outsourcing Services

Services
Elinext teams have a proven record in delivering help desk solutions that aid businesses in enhancing their service quality, speeding up performance, increasing customer satisfaction, and ensuring long-term profitability. More than two decades of experience, our proprietary help desk product, and full-cycled services we offer to our fellow clients — all make us stand out from other help desk outsourcing companies.
helpdesk banner
Our Help Desk Services
Services
Outsourced help desk services at Elinext cover every aspect of system development, ensuring that each solution delivered will provide long-term benefits to our clients.
Custom Help Desk Software Development
IT as a Service (ITaaS)
Service Desk Customization
Disaster Recovery as a Service (DRaaS)
Technical Product Support
QA & Testing
Custom Help Desk Software Development
/ .01

Automate all aspects of customer support with custom help desk software development services offered by Elinext teams. Solutions we build include such core capabilities as automation suite, reporting & optimization, and ticket management. Apart from that, we make sure that each system is developed in the way to be easily customizable. Whether it is a reward system, self-service capabilities offered by AI, some important integrations, etc. — our engineers will ensure your ability to get them all.

IT as a Service (ITaaS)
/ .02

Increase your confidence in IT and optimize your company's investments with information technology services Elinext provides. ITaaS we offer, cover a range of services, including the creation of business-oriented IT strategy, security & backup services, cloud migration services, infrastructure management & monitoring, etc. — all set to leverage the full power of technology and give your business a competitive advantage.

Service Desk Customization
/ .03

Make your service desk the centre of your business strategy and the main driver for its success with customization services we offer. Elinext teams will customize every element of your existing systems to make it reflect your business purpose, as well as to adhere to your brand design. From email and portal templates to unlimited custom fields capturing any data you need, we have got you covered.

Disaster Recovery as a Service (DRaaS)
/ .04

Ensure your business fast and complete recovery in case of any unforeseen events with DRaaS offered by Elinext. We will test your help desk system regularly, develop a risk management strategy, ensure 24×7 monitoring, and provide all the needed support in case some event occurs. All the services included in the DRaaS are aimed at providing you with the ability to access your business crucial data whenever it is required.

Technical Product Support
/ .05

Ensure the protection of your help desk system from downtimes and breakdowns with support services offered by Elinext teams. Our specialists will identify all the bottlenecks in your system to eliminate them, will make upgrades to the existing database, prepare a system usage guide and a step-by-step troubleshooting guide — whatever is required to ensure that your business will be able to reap all the benefits from using a help desk system.

QA & Testing
/ .06

Make sure your help desk software solution is up-to-date and performs precisely with QA & testing services Elinext offers. Our specialists will test every item of your solution and perform all the needed fixes and updates, ensuring your ability to enjoy a fully-functional system. Whether there is a need for some minor fixes or significant changes, we will inform you ASAP, and take all the required steps to make your solution work for your business in the best possible way.

Types of Help Desk Systems We Develop

Solutions
Elinext teams build various types of help desk systems — all unified by alignment to processes held within a client’s company, and offering wide opportunities for customization.
/ 01.
Mobile Help Desk Software
/ 02.
Enterprise Help Desk Software
/ 03.
Software as a Service (SaaS)
/ 04.
On-Premise Help Desk Software
Mobile Help Desk Software
Taking advantage of the latest technologies, Elinext teams create help desk mobile applications that work smoothly across all types of mobile devices. Apart from providing our clients with the ability to support their customers while working in the convenience of a smartphone or tablet, we also pay much attention to security issues and functionality of solutions we deliver.
Enterprise Help Desk Software
When developing help desk solutions for enterprises, we make sure to include every feature that can have a positive impact on our clients' business performance. These include IT asset management, service request fulfilment, account management, survey management, and other features capable of maximizing employee productivity and improving interdepartmental communication.
Software as a Service (SaaS)
Web help desk systems developed by Elinext teams could be installed on desktops or reached in the convenience of both browsers and mobile apps. With technical support, system maintenance & upgrade, and data backup included in the package, such solutions ensure continuous smooth performance.
On-Premise Help Desk Software
Keeping an eye on the latest trends, Elinext teams build on-premise help desk systems that feature everything you would expect from a modern solution, starting from live chat to advanced analytic tools achieved with machine learning technology. By integrating help desks with Google Drive, Active Directory, email service, VoIP, and other services, we ensure our clients’ ability to get the most out of delivered solution.
Case studies
Case studies
Check out some of our completed projects that can give you a taste of how your business can benefit from outsourced help desk services Elinext provides.
Application for Sentiment Voice Analysis

Elinext teams faced a challenging task to develop an application with voice analysis that would provide a call center with the ability to organize the working process in the most efficient manner, by understanding what their customers and employees really feel and think.

image banner
eNerd.me Online Education Platform

The German company providing educational services came to Elinext to launch a flexible tutoring marketplace where students and coaches could match to each other depending on a number of criteria:subject, experience, price, language, and other.

image banner
Document Management System for Clinical Trials

Elinext developed a modular software platform that allows life sciences companies to streamline the execution and commercialization of global clinical trials and collaborate on partnerships while reducing administrative burdens.

image banner
Senior Caregiving Platform for French-based Startup

The customer is a French-based startup company striving to occupy the business niche in caregiving service on the local market, since almost no one managed to make the process of finding, hiring and paying for caregiving services within one handy app before.  

image banner
Marketing App for Bars and Restaurants

The client is a startup in Germany who wanted to create a bar promotion app that connects bars and restaurants with their visitors.

image banner
Website Translation Platform for Global Localization Provider

OneLink is the advanced cloud-based website localization solution aiming to facilitate translators’ work and reduce IT involvement in the website localization process.

image banner
Trip Recommendation Portal for North Sea Area Tour Provider

A major German advertising company wanted to create a website for travelers to attract them to the North Sea Area. To meet this challenge and build loyalty to this region, the customer decided to create a visual map with photos showing real travelers’ emotions followed by text feedbacks.

image banner
Online Used Cars Auction Platform

The project is a car auction platform where B2B clients can either sell their cars directly or enlarge a car fleet with cars placed for bidding.  

image banner
Customer Service Chatbot for a US-based Hotel

Our client wanted to integrate an automated solution to its customer service department which processes a large number of requests on a daily basis.

image banner
Automated Testing of Online Website Translation Platform

The customer commissioned Elinext to perform ongoing full-cycle QA and testing of their product – a proxy-based website localization software, available in cloud and on-premises versions.

image banner
Contact Us
Contact Us