Application Maintenance and Support

In addition to developing robust, feature-packed solutions, Elinext offers its expertise in providing a full spectrum of software support & maintenance services. Backed by years of experience and hundreds of satisfied clients, we ensure security, efficient performance, and fault-free operation for software solutions of our clients.

Yaroslav Kazmin,

IT Manager

Maintenance and Support Services We Offer

Elinext offers support and maintenance services that help our clients in reducing software TCO, ensuring the availability of every single unit and module, and achieving the overall smooth operation of their IT-infrastructures.

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Pre-Support Audit

For clients willing to outsource support services, Elinext offers independent audit that allows defining whether a software solution is ready to be taken over by a third-party support team. The service implies that our clients will receive a document with detailed project status assessments and recommendations on improvements

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Pre-Support Software Optimization

In case a software solution needs some improvements before being transferred to a third-party support team, Elinext developers will go the extra mile to ensure its modernity and conformity to requirements. We offer pre-support software optimization for clients willing to reduce future support expenses.

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System Monitoring

Elinext teams offer monitoring of your software solution with timely alerting, guaranteeing its stable and efficient performance. The service covers everything from application and server monitoring to network and event log management, followed by backup & recovery measures when needed.

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DevOps as a Service

DevOps services we offer are designed for clients willing to reduce the cost on their product development, automate its delivery process and infrastructure changes, and enjoy higher security along with effective testing and maintenance. The service covers everything from continuous testing & monitoring to continuous feedback & optimization.

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Elinext Support Expertise

Elinext teams offer full-cycle support services that effectively eliminate all kinds of software problems, from minor ones that require instant fixes to security issues and application enhancements. Our three-level support services are:

L1 Support

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Provided on-demand, in relation to software solutions that require immediate fixes. Include standard issue-fixing, system monitoring, data analysis, etc.

L2 Support

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Offered to clients that suspect some problems with the software. Includes server administration, issue detection and fixing, proactive monitoring, etc.

L3 Support

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Offered when expert-level troubleshooting is required. Includes elimination of the source code defects, application code optimization, improvements to the system, etc.

Elinext Maintenance Expertise

Maintenance services provided at Elinext mean that we will take complete care of your application’s IT infrastructure. From the overall project health checkup to incident management, migration services, upgrades to the system, and system restoration, we have got you covered.

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Perfective Maintenance

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Adaptive Maintenance

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Preventive Maintenance

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Corrective Maintenance

Perfective Maintenance

Ensuring our clients' ability to adapt to constantly evolving user requirements, Elinext teams offer perfective maintenance services. This implies enhancements to the efficiency of the software code and adding any functions required for our clients’ successful business performance.

Adaptive Maintenance

To achieve perfect synergy between all parts of the application and its components, Elinext teams offer adaptive maintenance services. No matter what factors are influencing the system, we will make sure it is accommodating the new environment.

Preventive Maintenance

Placing great emphasis on the importance of error-free software performance, Elinext teams implement preventive maintenance measures. These include updates to the documentation, code optimization, and code restructuring.

Corrective Maintenance

Weather on planned or unplanned demand, Elinext teams offer corrective maintenance services aimed at eliminating all the software errors and faults. In this way, we ensure a perfect interaction between your software’s design, logic, and code.

The Scope of Related Services

Elinext support and maintenance specialists offer their expertise to clients who want to ensure the efficiency of their security solutions, ERP or CRM systems, etc.

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Web Applications

Whether these are some bug fixes, code reviews, app hosting support & migrations services or some content updates, our teams will help to ensure that your web app works in the way it is supposed to.

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02.

CRM Systems

At Elinext, a range of support and maintenance services in relation to CRM systems includes everything from data backup, authentification, and software updates to technical maintenance and data cleanup.

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03.

ERP Systems

Elinext teams have rich experience in helping enterprises to maintain their systems. We can train your staff to work adequately with the software, help you to keep your, ERP system up to date, and eliminate any problems with the system.

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04.

Security Services

When providing maintenance & support services, Elinext professionals always stress the importance of security issues, ensuring your system will work wonders for your business, but no problems.

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05.

QA Services

Support and maintenance services offered by our teams go really well with quality assurance services. Such powerful combinations allow our clients to get doubled advantages, ensuring that the system working for their business success is secure, stable, and comfortable in every way.

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Case studies

Always being at the forefront of innovation, we easily mine huge data sets and tailor advanced big data solutions to both SMEs and large enterprises.

Contract Management Software for Bond Trading

Elinext helped a Luxembourg-based startup build a web platform for collaborative management of bond trading agreements.

ESG Software for Employees

Elinext helped a British startup build an environmental, social and governance system to monitor and boost worker satisfaction.

Financial Risk Management Software

Elinext helped a Silicon Valley company build a complex system for calculating business risks across multiple parameters.

High-Load Online Payment System

Elinext helped a major European car manufacturer build an online payment application.

Global Payroll Management Software

Elinext built a SaaS platform that helps employers remunerate staff abroad.

Web Application Builder

A Germany-based integrator of Microsoft software partnered with Elinext to develop a web application builder.

Manufacturing Execution System

A large German manufacturer of industrial equipment and home appliances partnered with Elinext to improve its manufacturing execution system (MES).

Software for Roofing and Solar Paneling Contractors

A Canadian SaaS company partnered with Elinext to develop software for roofing and solar paneling contractors.

Software for Cardiovascular Care Providers

A French company that supplies industry-specific software for cardiovascular care providers across the globe commissioned Elinext to rebuild its web application from scratch.