Application Maintenance and Support

Support Services

In addition to developing robust, feature-packed solutions, Elinext offers its expertise in providing a full spectrum of software support & maintenance services. Backed by years of experience and hundreds of satisfied clients, we ensure security, efficient performance, and fault-free operation for software solutions of our clients.

Yaroslav Kazmin,
IT Manager
upport_content banner
Maintenance and Support Services We Offer
Services
Elinext offers support and maintenance services that help our clients in reducing software TCO, ensuring the availability of every single unit and module, and achieving the overall smooth operation of their IT-infrastructures.
/ 01.
Pre-Support Audit
For clients willing to outsource support services, Elinext offers independent audit that allows defining whether a software solution is ready to be taken over by a third-party support team. The service implies that our clients will receive a document with detailed project status assessments and recommendations on improvements
/ 02.
Pre-Support Software Optimization
In case a software solution needs some improvements before being transferred to a third-party support team, Elinext developers will go the extra mile to ensure its modernity and conformity to requirements. We offer pre-support software optimization for clients willing to reduce future support expenses.
/ 03.
System Monitoring
Elinext teams offer monitoring of your software solution with timely alerting, guaranteeing its stable and efficient performance. The service covers everything from application and server monitoring to network and event log management, followed by backup & recovery measures when needed.
/ 04.
DevOps as a Service

DevOps services we offer are designed for clients willing to reduce the cost on their product development, automate its delivery process and infrastructure changes, and enjoy higher security along with effective testing and maintenance. The service covers everything from continuous testing & monitoring to continuous feedback & optimization.

Learn more

Elinext Support Expertise

Our Expertise
Elinext teams offer full-cycle support services that effectively eliminate all kinds of software problems, from minor ones that require instant fixes to security issues and application enhancements. Our three-level support services are:
L1 Support
/ 01.
Provided on-demand, in relation to software solutions that require immediate fixes. Include standard issue-fixing, system monitoring, data analysis, etc.
L2 Support
/ 02.
Offered to clients that suspect some problems with the software. Includes server administration, issue detection and fixing, proactive monitoring, etc.
L3 Support
/ 03.
Offered when expert-level troubleshooting is required. Includes elimination of the source code defects, application code optimization, improvements to the system, etc.

Elinext Maintenance Expertise

Support
Maintenance services provided at Elinext mean that we will take complete care of your application’s IT infrastructure. From the overall project health checkup to incident management, migration services, upgrades to the system, and system restoration, we have got you covered.
/ 01.
Perfective Maintenance
/ 02.
Adaptive Maintenance
/ 03.
Preventive Maintenance
/ 04.
Corrective Maintenance
Perfective Maintenance
Ensuring our clients' ability to adapt to constantly evolving user requirements, Elinext teams offer perfective maintenance services. This implies enhancements to the efficiency of the software code and adding any functions required for our clients’ successful business performance.
Adaptive Maintenance
To achieve perfect synergy between all parts of the application and its components, Elinext teams offer adaptive maintenance services. No matter what factors are influencing the system, we will make sure it is accommodating the new environment.
Preventive Maintenance
Placing great emphasis on the importance of error-free software performance, Elinext teams implement preventive maintenance measures. These include updates to the documentation, code optimization, and code restructuring.
Corrective Maintenance
Weather on planned or unplanned demand, Elinext teams offer corrective maintenance services aimed at eliminating all the software errors and faults. In this way, we ensure a perfect interaction between your software’s design, logic, and code.
The Scope of Related Services
Maintenance
Elinext support and maintenance specialists offer their expertise to clients who want to ensure the efficiency of their security solutions, ERP or CRM systems, etc.
01.
Web Applications

Whether these are some bug fixes, code reviews, app hosting support & migrations services or some content updates, our teams will help to ensure that your web app works in the way it is supposed to.

Learn more
02.
CRM Systems

At Elinext, a range of support and maintenance services in relation to CRM systems includes everything from data backup, authentification, and software updates to technical maintenance and data cleanup.

Learn more
03.
ERP Systems

Elinext teams have rich experience in helping enterprises to maintain their systems. We can train your staff to work adequately with the software, help you to keep your, ERP system up to date, and eliminate any problems with the system.

Learn more
04.
Security Services

When providing maintenance & support services, Elinext professionals always stress the importance of security issues, ensuring your system will work wonders for your business, but no problems.

Learn more
05.
QA Services

Support and maintenance services offered by our teams go really well with quality assurance services. Such powerful combinations allow our clients to get doubled advantages, ensuring that the system working for their business success is secure, stable, and comfortable in every way.

Learn more
Case studies
Case studies
Always being at the forefront of innovation, we easily mine huge data sets and tailor advanced big data solutions to both SMEs and large enterprises.
Application for Sentiment Voice Analysis

Elinext teams faced a challenging task to develop an application with voice analysis that would provide a call center with the ability to organize the working process in the most efficient manner, by understanding what their customers and employees really feel and think.

image banner
Document Management System for Clinical Trials

Elinext developed a modular software platform that allows life sciences companies to streamline the execution and commercialization of global clinical trials and collaborate on partnerships while reducing administrative burdens.

image banner
Real-time Data Insights of Machines Performance

The solution comes with a dashboard which helps to monitor the performance of equipment for businesses wanting more control and data of their manufacturing operations.

image banner
Marketing App for Bars and Restaurants

The client is a startup in Germany who wanted to create a bar promotion app that connects bars and restaurants with their visitors.

image banner
Online Used Cars Auction Platform

The project is a car auction platform where B2B clients can either sell their cars directly or enlarge a car fleet with cars placed for bidding.  

image banner
Customer Service Chatbot for a US-based Hotel

Our client wanted to integrate an automated solution to its customer service department which processes a large number of requests on a daily basis.

image banner
Automated Testing of Online Website Translation Platform

The customer commissioned Elinext to perform ongoing full-cycle QA and testing of their product – a proxy-based website localization software, available in cloud and on-premises versions.

image banner
Punch Force Calculator for TRUMPF Machines

The task of Elinext was to develop an application for different platforms to make punching calculation simpler and easier to use for end-customers.

image banner
AI-powered Network Monitoring Software for a Global Supplier of Telecom Infrastructure Solutions

Elinext developers and QAs have been involved in serious rework and refactoring of UI approaches, implementing integration with about 15 third-party products, adopting serious quality control processes and standards, developing and improving a great number of complicated algorithms and applications.

image banner
Advanced Insurance CRM system

CRM had to be able to import financial data (customers’ transactions, daily prices, CUSIPs, etc.) and use them for calculation of customers’ account balances, bank commissions, etc.

image banner
Contact Us
Contact Us