Application Maintenance and Support

Support Services

In addition to developing robust, feature-packed solutions, Elinext offers its expertise in providing a full spectrum of software support & maintenance services. Backed by years of experience and hundreds of satisfied clients, we ensure security, efficient performance, and fault-free operation for software solutions of our clients.

Yaroslav Kazmin,
IT Manager
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Maintenance and Support Services We Offer
Services
Elinext offers support and maintenance services that help our clients in reducing software TCO, ensuring the availability of every single unit and module, and achieving the overall smooth operation of their IT-infrastructures.
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Pre-Support Audit
For clients willing to outsource support services, Elinext offers independent audit that allows defining whether a software solution is ready to be taken over by a third-party support team. The service implies that our clients will receive a document with detailed project status assessments and recommendations on improvements
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Pre-Support Software Optimization
In case a software solution needs some improvements before being transferred to a third-party support team, Elinext developers will go the extra mile to ensure its modernity and conformity to requirements. We offer pre-support software optimization for clients willing to reduce future support expenses.
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System Monitoring
Elinext teams offer monitoring of your software solution with timely alerting, guaranteeing its stable and efficient performance. The service covers everything from application and server monitoring to network and event log management, followed by backup & recovery measures when needed.
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DevOps as a Service

DevOps services we offer are designed for clients willing to reduce the cost on their product development, automate its delivery process and infrastructure changes, and enjoy higher security along with effective testing and maintenance. The service covers everything from continuous testing & monitoring to continuous feedback & optimization.

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Elinext Support Expertise

Our Expertise
Elinext teams offer full-cycle support services that effectively eliminate all kinds of software problems, from minor ones that require instant fixes to security issues and application enhancements. Our three-level support services are:
L1 Support
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Provided on-demand, in relation to software solutions that require immediate fixes. Include standard issue-fixing, system monitoring, data analysis, etc.
L2 Support
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Offered to clients that suspect some problems with the software. Includes server administration, issue detection and fixing, proactive monitoring, etc.
L3 Support
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Offered when expert-level troubleshooting is required. Includes elimination of the source code defects, application code optimization, improvements to the system, etc.

Elinext Maintenance Expertise

Support
Maintenance services provided at Elinext mean that we will take complete care of your application’s IT infrastructure. From the overall project health checkup to incident management, migration services, upgrades to the system, and system restoration, we have got you covered.
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Perfective Maintenance
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Adaptive Maintenance
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Preventive Maintenance
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Corrective Maintenance
Perfective Maintenance
Ensuring our clients' ability to adapt to constantly evolving user requirements, Elinext teams offer perfective maintenance services. This implies enhancements to the efficiency of the software code and adding any functions required for our clients’ successful business performance.
Adaptive Maintenance
To achieve perfect synergy between all parts of the application and its components, Elinext teams offer adaptive maintenance services. No matter what factors are influencing the system, we will make sure it is accommodating the new environment.
Preventive Maintenance
Placing great emphasis on the importance of error-free software performance, Elinext teams implement preventive maintenance measures. These include updates to the documentation, code optimization, and code restructuring.
Corrective Maintenance
Weather on planned or unplanned demand, Elinext teams offer corrective maintenance services aimed at eliminating all the software errors and faults. In this way, we ensure a perfect interaction between your software’s design, logic, and code.
The Scope of Related Services
Maintenance
Elinext support and maintenance specialists offer their expertise to clients who want to ensure the efficiency of their security solutions, ERP or CRM systems, etc.
01.
Web Applications

Whether these are some bug fixes, code reviews, app hosting support & migrations services or some content updates, our teams will help to ensure that your web app works in the way it is supposed to.

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02.
CRM Systems

At Elinext, a range of support and maintenance services in relation to CRM systems includes everything from data backup, authentification, and software updates to technical maintenance and data cleanup.

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03.
ERP Systems

Elinext teams have rich experience in helping enterprises to maintain their systems. We can train your staff to work adequately with the software, help you to keep your, ERP system up to date, and eliminate any problems with the system.

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04.
Security Services

When providing maintenance & support services, Elinext professionals always stress the importance of security issues, ensuring your system will work wonders for your business, but no problems.

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05.
QA Services

Support and maintenance services offered by our teams go really well with quality assurance services. Such powerful combinations allow our clients to get doubled advantages, ensuring that the system working for their business success is secure, stable, and comfortable in every way.

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Case studies
Case studies
Always being at the forefront of innovation, we easily mine huge data sets and tailor advanced big data solutions to both SMEs and large enterprises.
Manufacturing Execution System

A large German manufacturer of industrial equipment and home appliances partnered with Elinext to improve its manufacturing execution system (MES).

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Software for Roofing and Solar Paneling Contractors

A Canadian SaaS company partnered with Elinext to develop software for roofing and solar paneling contractors.

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Software for Cardiovascular Care Providers

A French company that supplies industry-specific software for cardiovascular care providers across the globe commissioned Elinext to rebuild its web application from scratch.

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Wireless Camera Management App

A large US-based manufacturer of wireless home cameras and other equipment commissioned Elinext to build an iOS app.

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Sales Order and Offer System

The multinational, Switzerland-based manufacturer of copy and printing devices charged Elinext with developing a sales order and offer system.

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Sales Analytics Platform for a Chainsaw Manufacturer Brand

A US digital agency partnered with Elinext to build a custom product for a large multinational manufacturer of chainsaws and other handheld equipment.

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E-Learning Cloud-Based Platform uQualio

Multi-functional educational cloud-based video e-learning web platform: a great piece of software that stands out in the field of online education.

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Job Search Service for German-based Startup

Modern full-scale job portal that allows offering and searching for a full-time job and freelance opportunities.

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Document Management System for Clinical Trials

Elinext developed a modular software platform that allows life sciences companies to streamline the execution and commercialization of global clinical trials and collaborate on partnerships while reducing administrative burdens.

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Payment Kiosk for Global Parking Provider

Our solution works as a layer providing secure work conditions between all external applications and the payment hardware.

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