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The Fantastic Four
Elinext Executives

At Elinext, we’ve spent 29 years building more than just software—we’ve built trust. I’m proud of our talented, experienced team and the long-term partnerships we’ve built with clients around the world. Whether you need a full solution or expert support, we’re here to help. Let’s turn your vision into powerful, impactful software solutions.

700+
Employees
300+
Clients
>29
Years in IT
1000+
Projects
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Working models

Elinext offers flexible working models—dedicated teams, fixed-price, or time & material. Every project begins with a discovery phase to define goals and scope. We provide clear pricing and stay committed to deadlines. Whether you need end-to-end development or expert support, our process ensures efficiency, clarity, and reliable results.

700+
Employees
300+
Clients
>29
Years in IT
1000+
Projects
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Our values

At Elinext, we value clear communication, responsibility, and practical problem-solving. We focus on building strong, respectful relationships inside the team and with our clients to deliver reliable results. Our team takes ownership of every task and works with pro-activity, consistency, and attention to detail—because that’s what good collaboration is built on.

700+
Employees
300+
Clients
>29
Years in IT
1000+
Projects
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Corporate social responsibility

At Elinext, we believe in responsible growth. We support our communities, care about the environment, and create a healthy, respectful workplace. From reducing our environmental impact to supporting education and tech initiatives, we take action where it matters. We explicitly avoid involvement in gambling software development or similar activities. Being a tech company also means being a responsible part of the world around us.

700+
Employees
300+
Clients
>29
Years in IT
1000+
Projects
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We have been using the Elinext on our projects for two decades already, and in my opinion they compare favorably in terms of project management, individual skills and communication over other eastern European companies. I wouldn't hesitate to recommend this outfit to anyone.

Jordan Ellington
VP Legal Technology, TransPerfect | USA
700+
Employees
300+
Clients
>29
Years in IT
1000+
Projects
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Industries Affected by AI: Empowered, Not Replaced by 2026

By 2026, AI is expected to transform industries not by replacing human talent, but by amplifying it. From healthcare to manufacturing, finance to education, AI for industries will streamline operations, improve decision-making, and unlock new creative possibilities.

700+
Employees
300+
Clients
>29
Years in IT
1000+
Projects
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Our Experts

At Elinext, our experts bring together deep technical knowledge and hands-on industry experience to deliver reliable, scalable software solutions. From solution architects and developers to QA engineers and business analysts, our teams collaborate closely to understand client needs and turn complex requirements into efficient, high-quality systems. We continuously invest in professional growth to ensure our specialists stay ahead of evolving technologies and industry standards.

700+
Employees
300+
Clients
>29
Years in IT
1000+
Projects
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FAQs

At Elinext, our FAQ page answers common questions about our services, technologies, engagement models, security practices, and development process. We provide clear insights into how we work, helping you understand our expertise, approach, and what to expect when partnering with us.

700+
Employees
300+
Clients
>29
Years in IT
1000+
Projects
Services

Whether you need a full software product or just a single service like UI/UX, QA, or DevOps, Elinext is ready to support your goals. We design, build, and scale reliable solutions, offering the flexibility to match your project scope and business needs.

Custom Software Development

Custom software helps your company work more efficiently by fitting your exact needs—no wasted features, no workarounds. We design solutions that improve operations, reduce manual tasks, and grow with you. Get software that matches your goals, not the other way around.

Web Development

Elinext develops fast, scalable web applications tailored to your workflows. We use modern frameworks like React, Angular, and Node.js to build clean, responsive systems. Whether it’s a client portal or a complex app, we align tech with your goals for long-term efficiency.

Mobile App Development

We design and build mobile apps that support your business goals—across iOS, Android, or both. You get smooth performance and intuitive UX. From internal tools to customer-facing apps, our team helps you deliver real value on mobile.

Cloud Engineering

We help you smoothly move to or build in the cloud with architecture that fits your goals. Our clients benefit from lower infrastructure costs, better uptime, and faster scaling. Elinext experts work with AWS, Azure, and GCP to deliver secure, high-performance environments

Software Product Engineering

We handle full-cycle product engineering -- from planning to delivery -- ensuring technical stability and long-term usability. You benefit from reduced rework, faster launches, and a product that aligns with your market and internal processes

DevOps

Elinext’s DevOps engineers streamline your development and deployment processes. We automate builds, testing and delivery pipelines to reduce release time and improve stability. You benefit from smoother deployments, better resource use, and fewer production issues.

DevSecOps

Elinext’s DevSecOps engineers integrate security into every stage of your development lifecycle. We automate security checks, compliance controls, and vulnerability management across your CI/CD pipelines. You get faster releases with built-in protection, reduced risks, and stronger application resilience.

UI & UX Design

Our designers create interfaces based on user research and workflow analysis. Clear, intuitive layouts speed up task completion and improve user satisfaction. Better usability leads to higher conversion, stronger retention, and ultimately, increased revenue for your business.

IT Project Management

Our experienced PMs ensure your project runs on time, on budget, and within scope. You benefit from clear communication, risk control, and predictable delivery. Elinext integrates smoothly with your workflow for better coordination and less stress. We can also lead the process under your project manager—whichever setup works best for you.

Business Analysis

Our skilled Business Analysts help you transform ideas into clear, actionable requirements. You gain a deep understanding of business goals, user needs, and technical feasibility before development even starts. Elinext ensures every feature aligns with your objectives, reducing risks and costly rework. Whether you need full-cycle analysis or support for your in-house BA team, we adapt to your workflow for seamless collaboration and smarter decision-making.

SaaS Development

Our company offers SaaS services, grounded in strong experience and variety of tech tools. We build tailored ERP systems, eLearning platforms, telehealth apps, and more that streamline operations and boost engagement. Our flexible, scalable solutions help middle and big enterprises alike turn bold ideas into high-performing, cloud-based software.

Augmented & Virtual Reality
Elinext creates immersive AR and VR solutions that enhance user engagement and bring ideas to life. Using technologies like Unity, Unreal Engine, and ARKit/ARCore, we build interactive experiences for training, marketing, education, and entertainment, combining innovation with reliable performance.
Embeded Development

Elinext’s embedded software engineers design and develop reliable software for hardware-driven systems. We work close to the hardware layer to ensure performance, stability, and efficient resource usage. You get robust embedded solutions tailored to your devices, industry standards, and real-world constraints.

Manual Software Testing

Manual testing is performed by Elinext’s in-house QA engineers who understand your product and business context. We find issues automation can miss—delivering better quality, real-world usability, and fewer surprises after launch.

Automated Software Testing

We create tailored automated testing systems to handle both routine checks and critical flows. This shortens release cycles, lowers human error, and improves test consistency across versions. You’ll benefit from faster updates, better coverage, and higher product stability as your system evolves.

Penetration Testing
All penetration testing is performed by trusted Elinext specialists. No third parties—just focused, expert simulations to find and fix weaknesses. You get accurate, actionable reports to strengthen security and meet compliance with confidence.
Performance Testing

Our in-house testing team checks how your software performs under stress. No outsourcing—just quick feedback, fast fixes, and better control. We help you avoid crashes, slowdowns, and scaling risks so your system stays reliable under pressure.

Usability Testing

All usability testing is handled by our in-house team, giving you direct feedback, clear reporting, and quick improvements. We identify issues that block users, helping you boost retention and reduce frustration. Get clear insights without third-party delays.

Certificates of our experts
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Technologies

Elinext uses modern tech stacks like React, Node.js, .NET, and AWS to build stable, scalable software. We match tools to project needs, ensuring performance, maintainability, and long-term value. Our focus is on clear architecture, clean code, and reliable delivery.

Back-end

Elinext leverages powerful back-end tools like Node.js, .NET, Java, and Python to create secure, high-performance server solutions. We focus on scalability, efficient data management, and seamless integration to ensure stable, reliable systems that support complex business logic.

Practice
28 years
Projects
250+
Workforce
60+
Enterprise programming language enabling enterprises to build scalable, reliable, and secure applications globally.
Practice
21 years
Projects
130+
Workforce
50+
Popular programming language enabling enterprises to build AI, analytics, web, and backend apps with simplicity and scalability globally.
Practice
21 years
Projects
150+
Workforce
50+
Framework enabling enterprises to build scalable desktop, mobile, and web apps with enterprise-ready security and integrations globally.
Practice
21 years
Projects
110+
Workforce
30+
Popular web programming language enabling enterprises to build dynamic websites, CMS, and apps globally.
Practice
14 years
Projects
100+
Workforce
50+
JavaScript runtime enabling enterprises to build scalable, fast, and real-time applications globally.
Practice
29 years
Projects
70+
Workforce
15+
Programming language enabling enterprises to build high-performance, reliable, and secure systems, games, and enterprise apps globally.
Practice
10 years
Projects
40+
Workforce
10+
Programming language by Google enabling enterprises to build scalable, high-performance apps globally.
Front-end

Elinext uses modern frameworks such as React, Angular, and Vue.js to build fast, responsive, and user-friendly interfaces. Our front-end solutions emphasize performance, accessibility, and clean design, delivering smooth digital experiences across all devices and browsers.

Practice
29 years
Projects
50+
Workforce
25+
Front-end framework by Google enabling enterprises to build scalable, maintainable, and secure web apps globally.
Practice
29 years
Projects
70+
Workforce
40+
JavaScript library by Meta enabling component-based web apps with scalability, reusability, and flexibility globally.
Practice
8 years
Projects
20+
Workforce
15+
Progressive front-end framework enabling developers to build scalable, lightweight, and maintainable apps globally.
Practice
29 years
Projects
400+
Workforce
80+
Most popular web programming language enabling interactive apps, dynamic websites, and enterprise-scale platforms globally.
Mobile

Elinext develops mobile apps using Swift, Kotlin, Flutter, and React Native to ensure native performance and a consistent user experience. We create reliable, high-quality applications that meet business goals while providing intuitive, engaging mobile interactions.

Practice
15 years
Projects
70+
Workforce
30+
Google’s mobile OS enabling enterprises and developers to build apps for billions of smartphones and devices globally.
Practice
16 years
Projects
60+
Workforce
25+
Apple’s mobile operating system enabling enterprises and developers to build apps for iPhone, iPad, and wearable devices globally.
Practice
8 years
Projects
30+
Workforce
15+
Cross-platform framework enabling enterprises to build mobile apps using JavaScript and React with scalability globally.
Practice
7 years
Projects
20+
Workforce
15+
Cross-platform framework enabling enterprises to build apps for iOS, Android, and web with a single codebase globally.
Practice
8 years
Projects
30+
Workforce
20+
Programming language enabling enterprises to build scalable Android and cross-platform apps with reliability globally.
Practice
10 years
Projects
30+
Workforce
15+
Apple’s programming language for iOS, macOS, and watchOS apps enabling enterprises to build scalable, modern apps globally.
Practice
16 years
Projects
30+
Workforce
10+
Apple’s legacy programming language enabling enterprises to build scalable iOS and macOS apps with reliability globally.
Cloud

Elinext implements scalable cloud solutions using AWS, Azure, and Google Cloud. We design secure, cost-efficient architectures for hosting, data storage, and deployment, ensuring flexibility, reliability, and long-term performance for enterprise systems.

Practice
Projects
Workforce
Leading cloud platform offering compute, storage, databases, networking, and managed services enabling enterprises to scale globally with high reliability.
Practice
13 years
Projects
10+
Workforce
10+
Cloud platform uniting AI, data, and IoT with hybrid support, strong security, and 60+ global regions for enterprise scalability.
Practice
13 years
Projects
20+
Workforce
15+
Cloud platform with strong AI, data analytics, and open-source tools enabling business innovation at scale across 200+ countries.
ERP / CRM

Elinext delivers tailored ERP and CRM solutions that streamline business processes, enhance customer engagement, and improve operational efficiency. We design and integrate scalable systems that centralize data, automate workflows, and provide actionable insights to support business growth and informed decision-making.

Open-source ERP and CRM for SMEs with modular apps in HR, sales, and finance, offering flexibility, affordability, and scalability worldwide.
CRM platform delivering sales, marketing, and service automation with AI personalization, integrations, and scalable enterprise-ready tools.
ERP platform for finance, HR, supply chain, and operations with industry depth, compliance, and analytics powering large enterprises worldwide.
Industries

With over 29 years of experience in software development for finance, healthcare, telecom manufacturing, and more, Elinext builds reliable software tailored to the relevant business needs. We align our experience and technology with your goals to deliver tools that improve your processes, reduce costs for you, and support growth.

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Case Studies
Custom Healthcare Data Anonymization Platform
A combination of a fully functional website and a remote UNIX-server which covers users needs to manage feeds pipelines.
Country: Canada
Duration: 2017 and running
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Case Studies
Code Enhancement for Biopharmaceutical Systems
Client While high-tech industries have rapidly adopted AI and ML, the biopharmaceutical industry has also shown interest in modern technological solutions. Our client is a German company that provides software development solutions for the biopharma industry in predictive biomanufacturing. The client leverages Digital Twins to model biochemical processes using predictive models. It helps to analyze … Continued
Country: Germany
Duration: 3 months
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Case Studies
Online Payment System for a Global Car Manufacturer
Client A major European car manufacturer used Elinext to develop a B2B online payment system. Challenge The company used another developer to build a custom end-to-end payment application that would allow businesses to sell to customers online. For customers, it would be the same as paying via a card terminal in a store — but … Continued
Country: Germany
Duration: 3.5 years
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Case Studies
Custom Financial Risk Analysis & Mitigation Software
Client A business analytics company based in Silicon Valley commissioned Elinext to develop financial risk assessment software. Challenge This story began in 2011, when an analytics company based in San Jose reached out to Elinext. Operating in multiple markets, this company’s corporate clients had been selling their products in different currencies, which made planning and … Continued
Country: USA
Duration: 10 years in total
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Case Studies
ERP & Payment Processing Solution for Enterprise Operations
The ERP system for tracking transactions and objects related to them, client and administrative web applications.
Country: Canada
Duration: 2011 - till now
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Case Studies
Document-Review Platform for Legal Teams
Introduction The client that reached out to Elinext is a global translation and language services company that also specializes in legal document review and production. The company works with large amounts of data that need to be constantly reviewed. This would be extremely time-consuming if done manually, so the client came up with a web … Continued
Country: USA
Duration: 2019 - now
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Case Studies
Tailored UI Solution for Insurance Fulfilment Platforms
Client The client is an American company that provides automation and technology solutions for the financial and insurance industry. Insurance carriers, brokers, and paramedical companies use their software to streamline the process of collecting information for life insurance applications. Project The client has four core solutions: a singular quoting application and three processing entities that … Continued
Country: USA
Duration: 3 years
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Case Studies
Avatar-Based Mobile Game for Leading Shoe Manufacturer
Client An Australian company worked with Elinext to enhance their location-based gaming app for sneaker enthusiasts with customizable avatars. Challenge Mobile phones have a reputation for keeping us seated. But they can actually promote an active lifestyle by pushing us to get up, take a walk and keep moving. One Australian company kept that in … Continued
Country: Australia, worldwide
Duration: 18 months
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Case Studies
Online Used Cars B2B Auction Platform
A web platform featuring regular auto auctions and post-auction order processing for B2B clients.
Country: Switzerland
Duration: Ongoing since 2016
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Case Studies
Software for Processing Restaurant Orders in Switzerland
Client An entrepreneur from Switzerland commissioned Elinext to develop food ordering software for landline phone calls. Challenge Landline phones are still actively used in Switzerland, and consumers expected restaurants to keep that in mind while adopting delivery during the pandemic. But available technology for quick and effective order processing didn’t comply with the national landline … Continued
Country: Switzerland
Duration: Since 2021
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Case Studies
Mobile Fitness Application For the Australian Market
Client A provider of exercise programming solutions for users around the globe. Challenge The client had worked with Elinext in the past to build a web portal for instructors and coaches. With the help of the website, a trainer can create various exercise routines, complexes and programs, and share them with users. In 2022, the … Continued
Country: Australia
Duration: 3-4 months
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Case Studies
Gamification Solution for Retailers Worldwide
Introduction A marketing agency came to Elinext with the goal of updating an existing solution that allows users to play games and attract customers to visit brick-and-mortar facilities (shops, cafes, etc.) as well as online stores (e.g., internet providers) through these games. Any game the customer plays rewards them with prizes or discounts, and to … Continued
Country: Worldwide
Duration: Since 2014 and ongoing
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Case Studies
360° Property Showcase Mobile Solution for Real-Estate Sales
Tablet application with admin dashboard for real estate agents to show apartments' gallery, features, neighborhood area and amenities to potential buyers and follow them up with the generated brochure.
Country: USA
Duration: 4 months
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Case Studies
Next-Gen MES Platform for Modern Manufacturing
Challenge This story begins in 2005 when a US MES provider had encountered a problem. Its system was built in the late 1990s, and integrating it with modern software was becoming increasingly difficult. The company looked for a developer with expertise in performance analytics, graph generation, and business process optimization. When they came across Elinext, … Continued
Country: Germany
Duration: Ongoing since 2005
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Case Studies
Mobile App for Sustainable Vehicle Charging
Challenges A Switzerland-based company that specializes in creating innovative EV-charging solutions came to Elinext with the idea to create iOS and Android mobile apps. Their product represents a new generation of EV-charging solutions and, at the moment is new and unique. The company required the apps that would be used with the company’s EV-charging devices … Continued
Country: Switzerland
Duration: 2 years
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Case Studies
Real-Time HMI Dashboard for Port Operations
Client Our client is a highly experienced supplier of Radar sensors for distance and position measurement. They are a German-based company well-established in the market, and it was our first common project. Project Description Software implementation of cabin dashboard HMI to display statuses and alarms in real-time to the drivers of straddle carriers and ship-to-shore … Continued
Country: Western Europe
Duration: 2 months
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Case Studies
Network Monitoring Software for IT Infrastructure
A huge project with a history of more than 10 years and thousands of telecom companies as end-customers from all over the world. It's a complex infrastructure management and network monitoring solution.
Country: Worldwide
Duration: Over 12 years; ongoing project
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Case Studies
Cloud Video eLearning Platform: uQualio
Back in 2017, a promising eLearning startup from Denmark needed a team of developers to deliver a function reach platform that would enable creating top-notch eLearning video courses. A related proprietary initiative produced Elinext’s elinext LMS learning management system — a purpose-built e-learning system that replaced ad-hoc training sessions with self-paced courses, progress tracking, and … Continued
Country: Denmark
Duration: 18 months
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Case Studies
Luxury Travel Booking Platform for Premium Flight Services
Poshberry is a company that provides a wide range of services for luxury travel industry. The developed website is a convenient way to book first class tickets for the best price.
Country: Worldwide
Duration: 1 year; ongoing project
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Case Studies
Subtitle-Management Platform for Media Content Creators
Client A Dutch media company that provides aggregation and tech services for content creators and distributes their production with global platforms. They were looking for an order management system. Project Description The company needed a new system for order management of subtitles to the videos made by translators. The software has to be a web … Continued
Country: Netherlands
Duration: Ongoing Project
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Case Studies
Renewable Energy Project Management Software Development for Green Energy Investments Company
Client Our customer is an independent developer of infrastructural projects for renewable energy generation. They have offices in three locations around the world with the headquarters in Italy. Their main field of operations is the development of projects for green energy. Project Description As we’ve stated, the company’s business is producing environmental and development projects … Continued
Country: Italy
Duration: 11 months
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Case Studies
Custom Agriculture CRM Consulting
Elinext provided custom agriculture CRM consulting for a large farming enterprise, helping restructure disconnected processes into a unified, data-driven system. By customizing our existing platform rather than building from scratch, the team delivered a flexible and scalable custom agriculture CRM designed specifically for managing crop production cycles, logistics coordination, and contract workflows across distributed operations.  … Continued
Country: Brazil
Duration: 6 Months
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Case Studies
Software for Roofing and Solar Paneling Contractors
Challenge The company has been developing software as a service for roofing and solar paneling companies and professionals. The software was designed to help those contractors calculate each project’s cost, request materials from suppliers, quote clients, manage sales and more. For two years, the company had been building the product when it realized it needed … Continued
Country: Canada
Duration: Two years
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Case Studies
Custom CRM for the Oil and Gas Industry
Custom CRM for the Oil and Gas Industry Elinext adapted its proprietary CRM platform into a scalable custom CRM for the oil and gas industry, enabling energy companies to streamline operations, manage assets, and improve visibility across distributed teams. The solution demonstrates how a custom CRM for oil and gas can be quickly tailored to … Continued
Country: Norway
Duration: 5 Months
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Expertise
Elinext combines deep experience in building custom software with a suite of in-house products that cover CRM, ERP, BI, and more. We tailor both to your company needs—whether starting from scratch or adapting a proven system. This approach saves time, lowers risk, and ensures the final product fits how you actually work.
Products
Elinext delivers a range of ready-to-use software products designed to streamline operations and boost efficiency. Built with modern technologies and best practices, our products offer reliability, scalability, and flexibility to meet diverse business needs across industries.
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CRM
A web-based CRM that centralizes and automates sales workflows — lead tracking, client management, invoicing, scheduling, and reporting. It supports role-based access, admin configuration, and integrates with external systems to boost efficiency and transparency.
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Payroll Management
A web-based Payroll Management System to automate bonus requests, salary processing, and approvals. It supports roles (managers, directors, accountants, employees) with reports, notifications, chat, and configurable workflows to speed up HR and finance functions.
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Invoice Management
Invoice Management Web App centralizes contracts, payments, invoices, reconciliations, and reporting. It supports role-based access, high security (2FA, encryption), currency control, and automated alerts — offering a unified financial ecosystem for streamlined operations.
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Learning Management
A web-based learning system designed for internal training and candidate assessment. It enables course creation, quizzes, dashboards, analytics, and role-based access. The tool boosts organizational learning, insight, and streamlined education workflows.
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Workflow Management
A Business Process Automation Application that enables users to build templates of repetitive workflows (tasks, approvals, escalations, skips), assign roles (executor, supervisor, viewer), monitor progress on diagrams, receive notifications, and reuse processes—boosting efficiency and clarity.
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Talent Management
A web-based system for managing workforce planning, performance appraisals, skills, career paths, and resource allocation. It centralizes employee and project data with role-based access, CV tools, notifications, and organizational insights.
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Applicant Tracking
A custom Applicant Tracking System (ATS) to modernize recruitment. It automates vacancy and candidate management, LinkedIn parsing, status pipelines, comments, role-based access, admin configuration, and reminders—accelerating hiring and improving visibility.
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Leave Management
Elinext’s Leave Management app allows employees to request vacation or sick leave, view balances and colleagues’ schedules, while managers approve, report, and manage teams. It includes role-based modules for profile, requests, workflow, notifications, and analytics.
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Inventory Management
A web app for tracking equipment and software licenses, assigning and exchanging assets, managing inventories, audit trails, and notifications. Role-based access ensures transparency, efficiency, and asset control.
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Network Monitoring
A web app to monitor IT infrastructure health in near-real time, detect failures, and send alerts. Features include role management, dashboards, metrics & stats, notifications (in-app & email) to speed fault response and reduce downtime.
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Access Management
A web app for managing users, roles, and application access. It supports OAuth 2.0, 2FA login, admin controls, audit logs, and external APIs—optimizing secure identity and access across internal systems.
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Notification Management
Elinext’s Notification Management app centralizes communication via email and Telegram. It auto-generates mailing lists synced with employee data, enables manual group creation, role-based moderation, and lets users manage subscriptions.
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Data Visualization
Elinext’s Data Visualization web app consolidates data from diverse external sources — creating tables, configurable filters, aggregations, dashboards, and Gantt charts. Admins set applets and dashboards; users personalize views. Designed to simplify insights and reporting.
Solutions
Elinext provides custom software solutions tailored to specific business goals. We combine deep industry expertise with innovative technologies to create scalable, high-performance systems that drive growth, improve workflows, and deliver measurable value.
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Data Science
Our data science services include developing predictive models for customer behavior analysis, implementing natural language processing for sentiment analysis in marketing, and utilizing machine learning algorithms for fraud detection in financial services. By leveraging these tailored solutions, we help you make informed decisions, optimize operations, and gain a competitive edge.
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Machine Learning
Elinext offers machine learning solutions tailored to your business needs. Our services include developing predictive models, automating data analysis, and enhancing decision-making processes. By leveraging machine learning, we help you uncover insights from your data, improve operational efficiency, and drive innovation across your organization.
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Artificial Intelligence
Elinext provides practical artificial intelligence (AI) solutions that address specific challenges. Our services include developing AI-powered tools for fraud detection in financial services, predictive maintenance in manufacturing, and patient data analysis in healthcare. By integrating AI into your existing systems, we help enhance decision-making processes and operational efficiency.
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Big Data
Elinext delivers industry-specific big data solutions that address real-world challenges. In retail, we analyze customer purchase histories to optimize inventory and personalize marketing. In healthcare, our systems process patient data to predict disease outbreaks and improve treatment plans. For logistics, we streamline operations by analyzing route efficiencies and delivery times. Our approach ensures that big data translates into actionable insights, enhancing decision-making and operational efficiency.
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Internet of Things
We create scalable Internet of Things (IoT) solutions to enhance connectivity, automation, and efficiency across industries. Our expertise includes developing custom software for smart homes, wearable devices, connected cars, healthcare monitoring systems, smart energy solutions, and more. We focus on creating secure, data-driven applications that integrate seamlessly with various hardware devices.
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Data Management
We deliver data management solutions tailored to complex business environments. For enterprises, we design systems that collect, clean, and structure large volumes of data for reliable analytics. In regulated industries, we ensure data governance, security, and compliance across the entire lifecycle. Our data management solutions help you maintain data quality, improve decision-making, and turn raw data into actionable insights.
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Business Intelligence
Elinext provides tailored Business Intelligence (BI) solutions that transform complex data into actionable insights. Our services include developing interactive dashboards, real-time analytics, and custom reporting tools. By integrating data from various sources, we help youidentify trends and improve operational efficiency across multiple industries.
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Data Analytics
Elinext provides data analytics solutions tailored to specific industry needs. Our services encompass sales trend analysis, marketing performance evaluation, financial risk assessment, supply chain optimization, and HR analytics. By integrating data from various sources, we help you derive actionable insights, enhance decision-making, and improve operational efficiency across multiple industries.
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Data Visualization
Elinext delivers custom data visualization solutions that transform complex datasets into intuitive, interactive dashboards. Our tools support various formats—infographics, heat maps, Gantt charts—enabling users to identify trends, monitor KPIs, and make informed decisions efficiently. By integrating data from multiple sources, we help you enhance operational clarity and strategic planning.
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Data Engineering
We provide you with data engineering services that transform raw data into structured, actionable insights. Our team designs and implements data pipelines that ensure data quality and availability. With Elinext, you can make informed decisions based on accurate and timely data, enhancing your operational efficiency and strategic planning.
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Data Governance
Elinext implements robust data governance frameworks to ensure data consistency, accuracy, and security. By establishing clear policies and procedures, we help you maintain data integrity, comply with regulations, and make informed decisions based on reliable data.
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Digital Transformation
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Understanding Healthcare Standards with Elinext Experts: ONC and FDA 21 CFR Part 820

Healthcare compliance regulations Expert insights on healthcare standards and regulations

Healthcare software used in US clinical settings must meet one or both of two primary regulatory requirements: ONC health IT certification for electronic health records and clinical IT, and FDA 21 CFR Part 820 for medical devices, and software as a medical device (SaMD). Products such as healthcare analytics solutions that support clinical decision-making may fall under ONC certification criteria, while diagnostic or monitoring software is subject to FDA regulation. The CHPL certified health IT product list at HealtHit is a publicly accessible registry displaying certified products after completing the ONC certification process.

Let’s start with ONC. What is it all about?

What is ONC and why is it important for healthcare information technology?

The Office of the National Coordinator for Health Information Technology (ONC) is a federal agency within the U.S. Department of Health and Human Services (HHS) responsible for promoting the adoption and interoperability of healthcare information technology (HIT) across the U.S. healthcare system. ONC was created within HHS, and its authority was significantly expanded by the HITECH Act (2009) and the 21st Century Cures Act (2016).

Through HealthIT, ONC manages the ONC certification program, sets interoperability standards, including HL7 FHIR, regulates health information exchange (HIE) policies, and oversees ONC health IT certification for products including care delivery management solutions. Developers creating products for federal programs must understand ONC requirements products that fail to demonstrate compliance with ONC certification criteria may be excluded from Medicaid/Medicare programs to promote interoperability. Unlike FDA 21 CFR Part 820, ONC certification does not rely on product review, but rather on market access and eligibility for federal reimbursement.

The ONC Health IT Certification Program

The ONC certification program is a formal framework through which healthcare IT infrastructure products, including electronic health records (EHRs), clinical documentation systems, and population health management platforms, are assessed for compliance with published healthcare software standards. ONC health IT certification is achieved through a two-step process: Accredited Testing Laboratories (ATLs) conduct technical testing, and ONC Authorized Certification Bodies (ONC-ACBs) issue formal certifications. Certified products are publicly listed on the CHPL.

The program currently operates according to the 2015 edition of the certification criteria, which set requirements for interoperability, privacy, and clinical functionality. Healthcare IT consulting services often help vendors prepare for certification by conducting gap analyses and readiness assessments. ONC does not directly test or certify products; it accredits bodies that do. Products used in federally funded clinical settings are expected to have a valid ONC certification in health information technology.

1. Who Needs ONC Certification and When

Understanding health IT developer requirements ONC sets is essential before development begins. ONC health IT certification is voluntary by law but in practice, most enterprise health system buyers contractually require it, and federal reimbursement programs including Medicaid and Medicare Promoting Interoperability mandate a certified EHR.

Internal tools with no external clinical data exchange and pure billing software without EHR functions generally do not require ONC certification. Unlike FDA 21 CFR Part 820, ONC certification does not require full product coverage and partial certification is permitted, meaning only relevant modules need to be certified. Developers can verify which products currently hold certification at the CHPL public registry.

2. The 60 Certification Criteria Across 8 Categories

Just as ERP implementation requires mapping business processes to system modules, ONC certification maps 60 technical criteria across 8 categories each representing a specific functional or security requirement the product must meet. Applying ERP best practices to certification planning means treating each criterion as a trackable backlog item.

The 8 categories under the 2015 Edition are:

  1. Clinical Processes: core clinical documentation, medication management, and clinical decision support 
  2. Care Coordination: referral management, care planning, and transitions of care
  3. Clinical Quality Measures: recording, calculating, and reporting standardized quality measures
  4. Privacy and Security: authentication, access controls, auditing, and encryption
  5. Patient Engagement: patient portals, view/download/transmit capabilities, and patient-generated data
  6. Population Health: reporting tools, immunization registry integration, and syndromic surveillance
  7. Interoperability: HL7 FHIR APIs, CCDA document exchange, and USCDI data support
  8. Electronic Prescribing E-prescribing including controlled substance prescribing capabilities
Let’s talk about the ONC Health IT Certification Program. What does it entail?

3. The Certification Process: From Testing to CHPL Listing

ONC certification of health information technology products occurs in three stages, structurally distinct from the FDA’s procedures. Unlike the jurisdictional disputes and quality management system structure under FDA 21 CFR Part 820 and ISO 13485, ONC’s process is linear and product-specific.

Stage 1 – Testing: An Accredited Testing Laboratory (ATL) tests the product for compliance with defined certification criteria. Currently, accredited ATLs include Drummond Group and ICSA Labs (check the current list of accredited labs at HealthIT).

Stage 2 – Certification: An ONC Authorized Certification Body (ONC-ACB) reviews the ATL results and issues an official certificate.

Stage 3 – Inclusion in the CHPL Registry: The certified product appears in the publicly accessible CHPL Registry at HealthIT.

Healthcare IT compliance with ONC standards for health information technology requires advance planning; the full process typically takes several months, depending on the number of criteria being assessed. Partial certification (certification of only the relevant modules) is permitted and can reduce the timeframe.

What Is FDA 21 CFR Part 820? 

FDA 21 CFR Part 820 is a Quality System Regulation (QSR) establishing mandatory requirements for the design, manufacture, and maintenance of medical devices sold in the United States, as codified in the Code of Federal Regulations (CFR).

Unlike ONC certification, which is market-driven, FDA 21 CFR Part 820 has full legal effect and non-compliance can result in FDA warning letters, product recalls, or a ban on sales in the U.S. market. The regulation applies to all medical device manufacturers, including developers of SaMD (software as a medical device), such as clinical decision support tools and diagnostic image analysis software. Each manufacturer covered by this regulation must maintain a formal quality system regulation medical device documented through controlled documentation. 

The FDA 21 CFR Part 820 vs ISO 13485 comparison is frequently relevant for healthcare software development services teams working in international markets. The FDA actively audits manufacturing facilities for quality management system compliance. 

Both standards address quality management systems for medical devices, but they have different scopes, purposes, and regulatory contexts. The main differences include:

  • FDA 21 CFR 820 is obligatory, while ISO 13485 is optional;
  • FDA 21 CFR 820 is specific to the United States;
  • ISO 13485 adheres to a modernized structure, whereas FDA 21 CFR 820 has maintained the same format since 1997;
  • FDA 21 CFR 820 is solely developed by the FDA, whereas ISO 13485 was created through collaboration;

There is a planned effort by the FDA to align the Quality System Regulation (QSR) with ISO 13485.

As for the process of certification, it follows the stages described below
Editor's Note

One of the challenges we constantly encounter whether in laboratory management system development services or in broader healthcare IT work is that teams discover ONC health IT certification requirements or FDA 21 CFR Part 820 obligations after the architecture has been defined. Implementing a document management system, design history files, or APIs to ensure compatibility in a released product is much more expensive than developing them from scratch. Regulatory compliance should be part of Sprint 0, not Sprint 60.

Victoria Yaskevich
Healthcare IT Consultant

Key Requirements of FDA 21 CFR Part 820

FDA 21 CFR Part 820 defines several healthcare software standards that medical device manufacturers, including SaMD developers, must implement as mandatory quality control measures. These key requirements shape development practices differently than the typical health IT developer requirements ONC certification imposes:

  •  Design Control (21 CFR 820.30): Formal documentation of design inputs and outputs, reviews, verification, validation, and handover.
  • Documentation Control: All quality documents must have a version control system, approval workflows, and defined retention periods.
  •  Corrective and Preventive Actions (CAPA): A formal system for investigating, correcting, and preventing quality issues.
  •  Post-Market Surveillance and Complaint Handling: A documented system for monitoring device performance after release and reporting adverse events to the FDA.
  • Procurement Control: Suppliers and components used in device production must be qualified.
  • Manufacturing and Process Control: Manufacturing processes must be validated and controlled. 

Each requirement entails the creation of formal documentation, which must be stored in an accessible quality management system, not simply in a code repository.

1. Design Controls (21 CFR 820.30)

Design Controls under 21 CFR Part 820 software requirements (21 CFR 820.30) are one of the most challenging FDA 21 CFR Part 820 provisions for software development teams to implement correctly. A Design Control is the formal system that ensures a medical device including software is developed in a controlled, documented, and traceable manner from initial requirements through release.

It encompasses: design inputs (what the product must do), design outputs (how it does it), design reviews (formal checkpoints), design verification (does it meet the specification?), and design validation (does it meet actual user needs?).

The critical distinction:

  • Design verification confirms the software was built correctly per spec
  • Design validation confirms it was the right thing to build

For SaMD developers: A Jira backlog is not a Design Control system. FDA requires a separate, formal Design History File (DHF) with controlled documentation. This is a structural requirement, not a process suggestion.

2. Document Controls and Quality Management Records

Document Controls under the quality system regulation medical device framework (21 CFR Part 820) require that every document affecting device quality is formally controlled and meaning it has an approved version, a change history, an owner, and a defined retention period.

Two key document types must not be confused:

  • Device Master Record (DMR): Contains the instructions for building the device (specifications, drawings, procedures)
  • Quality Management Records (QMR): Document that those procedures were followed (test results, training logs, audit reports)

Unlike ONC health IT certification, which focuses on functional capabilities tested by an ATL, Part 820 document control focuses on the organization’s internal quality processes.

Critical practical note for software teams: Git version control is not equivalent to Part 820 document control. A separate, validated QMS system with formal approval workflows and access controls is required. Source control and QMS document control must coexist.

3. Corrective and Preventive Action (CAPA)

Corrective and Preventive Action (CAPA) is a required Part 820 quality process that is among the most scrutinized during FDA inspections. Unlike ONC certification criteria, which focus on feature functionality tested at an ATL, CAPA is an internal quality management obligation.

  • Corrective action: Addresses an identified problem root cause analysis, fix implementation, and effectiveness verification.
  • Preventive action: Addresses a potential problem before it occurs, based on trend analysis and risk assessment.

Why does the FDA focus on CAPA so intensely? Because an immature CAPA system signals that quality problems are handled reactively rather than systematically and a red flag for device safety. For ONC health IT certification holders who also have SaMD in their portfolio, maintaining separate CAPA processes per regulatory framework is necessary.

Practical reality for developers: A bug report in Jira does not constitute a CAPA. A CAPA requires formal documentation: problem statement, investigation, root cause, corrective action, verification of effectiveness, and closure record.

4. Post-Market Surveillance and Complaint Handling

Post-market surveillance and complaint handling under the quality system regulation medical device framework is a mandatory healthcare IT compliance obligation for all SaMD manufacturers and one that software teams routinely underestimate.

The FDA defines a “complaint” as any written, electronic, or oral communication alleging deficiencies in the identity, quality, durability, reliability, safety, efficacy, or performance of a device after its release. This definition is much broader than a typical customer service ticket.

Under the Medical Device Reporting (MDR) requirements (21 CFR Part 803), manufacturers must report to the FDA instances where a device may have caused or contributed to serious injury, illness, or death within 30 days (or 5 days in emergency situations).

Practical Implications: if your SaMD has a customer service team, these tickets are regulatory documents. Each complaint must be assessed for reportability under the MDR, and the investigation must be documented in the quality management system (QMS). The lack of an adequate complaint handling system is a common finding in FDA 483 inspection reports.

The 2024 Update — FDA 21 CFR Part 820 Aligning with ISO 13485

In a significant update to regulatory requirements related to healthcare IT compliance both in the US and internationally, the FDA published a final quality management system rule (QMSR) in the Federal Register on February 2, 2024, replacing the legacy 21 CFR Part 820 structure with a structure aligned with ISO 13485:2016.

The effective date is February 2, 2026, providing a two-year transition period for manufacturers to adapt their quality management systems.

Key structural changes: The legacy 21 CFR Part 820 used a prescriptive format specific to the US; the new QMSR adopts the process structure of ISO 13485:2016 while retaining FDA-specific requirements such as the design history file and CAPA documentation.

  • Company Situation: Already ISO 13485:2016 certified
    Impact: Path to U.S. market compliance is meaningfully simplified
  • Company Situation: Operating under old Part 820 only
    Impact: QMS adaptation required before February 2026

Unlike the ONC certification program, which operates on an ongoing basis, the transition to QMSR has a strict compliance deadline.

FDA 21 CFR Part 820 vs ISO 13485

FDA 21 CFR Part 820 vs. ISO 13485 regulates quality management systems for medical device manufacturers, but they differ significantly, which is important for developers creating products for the US market.

With the QMSR update in 2024, the structural gap between the two systems has narrowed significantly; ISO 13485:2016 now serves as the foundational framework for the new QMSR. However, ISO 13485 certification does not replace compliance with FDA 21 CFR Part 820 for the US market. FDA registration, inclusion in the facility registry, and full compliance with QMSR requirements remain mandatory legal obligations in the US.

ONC certification criteria address completely different aspects (compatibility, clinical functionality) and operate in parallel with, not instead of, Part 820 obligations.

Parameter FDA 21 CFR Part 820 (QMSR) ISO 13485:2016
Jurisdiction USA (required for US market) International (80+ countries)
Legal status Mandatory (US federal law) Voluntary (standard, not law)
Who applies FDA (inspections, enforcement) Certification bodies (audit)
Structure (until 2024) Separate US-specific format Modern QMS format
Structure (after 2024) Aligned with ISO 13485 ISO 13485:2016
Applicability to SaMD Apparently extends to SaMD Applicable, requires interpretation
Penalties for non-compliance Warning Letter, recall, sales ban Loss of certificate
Mutual recognition Yes, after 2024 update (partial) Accepted in EU, Canada, Japan

What These Standards Mean for Healthcare Software Developers

For healthcare software developers, the ONC certification program and FDA 21 CFR Part 820 define the basic compliance requirements for market entry. Appearing on the CHPL certified health IT product list is a procurement prerequisite for many enterprise buyers of medical systems, while FDA Part 820 compliance is a legal requirement for SaMD not a hallmark, but a condition for market entry. Developers should determine which regulatory framework applies before writing the first line of product code.

1. Determine Which Standard Applies to Your Product

Determining which regulatory framework applies to your product is the first and most important technical decision in healthcare software development. The boundaries are typically as follows:

Product Type Applicable Framework
EHR / clinical documentation software ONC certification
Software that diagnoses, treats, or monitors patients (SaMD) FDA 21 CFR Part 820 (mandatory)
EHR with integrated clinical decision support meeting SaMD definition Both ONC + Part 820

For applying the requirements of 21 CFR Part 820 to software, the starting point is the FDA guidance “Software as a Medical Device,” available on FDA.gov, which proposes a risk-based classification approach.

Before finalizing the regulatory path, a qualified regulatory consultant or attorney specializing in medical devices should evaluate the product’s intended use and clinical function. Attempting to make this decision without regulatory expertise is a recognized risk factor for delaying market entry.

2. Build a Quality Management System Early

The most frequently cited lesson from medical software development teams that have successfully met FDA 21 CFR Part 820 requirements is this: build a quality management system alongside the product, not afterward.

A quality management system for SaMD includes three core components that should be active from the very beginning of development:

  1. Design History File (DHF) – a continuously updated, controlled record of all design decisions, specifications, reviews, and validations for the device;
  2. CAPA Process – a formal corrective and preventive action workflow separate from the development issue tracking system;
  3. Document Control – a system for version control and quality document management within the approval workflow, separate from Git or Confluence.

eQMS platforms such as Greenlight Guru and Qualio (not endorsed) are specifically designed to manage a quality management system for medical devices and integrate design control, CAPA, and documentation control within a validated platform. Engage ONC-certified consultants or regulatory affairs specialists during the scoping phase, not after initial FDA review.

For development teams seeking ONC or FDA compliance, our healthcare software development practice includes regulatory compliance preparation as part of the scoping process.

3. Plan for ONC Certification as a Project, Not a Feature Content

ONC Health IT Certification isn’t just a checkbox to add at the end of development, but a project within your project, with its own backlog, milestones, and external dependencies.

The 60 certification criteria across 8 categories represent specific functional requirements: each criterion defines precisely what a product must do to pass ATL testing. They should be included in the product backlog as high-priority tasks, not added as post-release work.

Some criteria, particularly in the Interoperability category, require specific decisions about API architecture: HL7 FHIR endpoints and USCDI data support cannot be easily integrated into an incompatible data model.

Participation in ATL itself takes time Drummond Group and ICSA Labs have testing queues, and the entire process from initial ATL participation to CHPL listing typically takes several months to over a year. If only some of the ONC certification criteria are relevant to your product, partial certification is possible, but must be clearly stated in the project plan.

This results in product inclusion on the CHPL list, making certified products unique and distinguishing them in competitive tenders for large medical institutions.

Editor's Note

In both pharmaceutical software development services and healthcare IT, we see the same pattern: regulatory compliance is treated as an afterthought rather than a fundamental architectural constraint. By the time a team realizes that its data model doesn’t support USCDI or that its change management process doesn’t comply with Part 820 documentation standards, the cost of remediation is significantly higher than it would have been at the design stage. Regulatory readiness must be ensured at stage 0 of development.

Victoria Yaskevich
Healthcare IT Consultant

Key Takeaways 

  • ONC certification in healthcare IT is performed by accredited testing laboratories (ATLs) and ONC-authorized certification bodies (ONC-ACBs), resulting in inclusion on the CHPL list — voluntary by law, but de facto mandatory for electronic health records used in federal programs.
  • FDA 21 CFR Part 820 (Quality System Rules/QMSRs) is mandatory for manufacturers of medical devices in the US, including software as a medical device (SaMD), and carries consequences such as warning letters and product recalls.
  • In 2024, the FDA completed the harmonization of 21 CFR Part 820 with ISO 13485:2016, significantly narrowing the structural gap between US regulations and the international standard.
  • FDA 21 CFR Part 820 and ISO 13485 serve the same purpose, managing the quality of medical devices, but differ in their legal status (mandatory or voluntary) and jurisdiction (US or international).
  • Healthcare software developers should determine the applicable framework before beginning development, refining ONC certification criteria or FDA design rules is significantly more expensive than implementing them from the start.

Conclusion

Healthcare software compliance systems will only expand and become more complex through 2026. ONC health IT certification continues to be the market access standard for electronic health records and clinical IT systems in US healthcare systems and according to ONC’s Health IT Dashboard, by 2024, more than 96% of non-federal acute care hospitals will have implemented ONC-certified electronic health record technologies. Grand View Research projects the global healthcare IT market to exceed $820 billion by 2026, reflecting the scale of digital transformation driven by regulatory compliance. 

For specialized systems, including radiology information system development services, laboratory platforms, and diagnostic decision support tools, the overlap between ONC and FDA 21 CFR Part 820 (now QMSR) certification creates a double compliance burden that must be addressed proactively.

Teams that approach regulatory compliance as a foundational architectural element, rather than as a final audit step, consistently achieve faster time to market and lower remediation costs. Elinext’s healthcare software practice supports teams through all stages of ONC and FDA compliance, from initial scoping to CHPL listing and FDA quality management system readiness.

FAQ

  • ONC Health Information Technology Certification is a federal program that evaluates and certifies health information technology products, primarily electronic health records (EHRs), for compliance with published functional, interoperability, and security standards established by the Office of the National Coordinator for Health Information Technology (ONC). The certification process consists of two phases: first, an accredited testing laboratory (ATL) tests the product for compliance with specific criteria; then, an ONC-Authorized Certification Body (ONC-ACB) issues a formal certificate.

    As a result, the product is included in the CHPL (Checked Health Information Technology Product List) at healthit.gov/chpl, a publicly accessible registry of all certified products. ONC Health Information Technology Certification primarily applies to EHR developers, developers of EHR modules, and any organization whose product is intended for use in federally funded programs, such as Medicaid and Medicare, that promote interoperability. For example, a hospital system purchasing an electronic health record typically requires CHPL inclusion as a prerequisite for contract award.

  • ONC Certification Criteria are the specific technical, functional, and security requirements that a health information technology product must meet to receive ONC certification under the 2015 version. There are approximately 60 criteria grouped into eight categories, each covering a specific area of ​​healthcare information technology functionality:

    • Clinical Processes – Core clinical functions, including medication management and clinical decision support
    • Care Coordination – Referral management and care transitions
    • Clinical Quality Metrics – Recording and reporting of standardized quality metrics
    • Confidentiality and Security – Access control, audit trails, and encryption
    • Patient Engagement – Patient portal and data viewing/downloading/transfer capabilities
    • Population Health – Immunization registry reporting and syndromic surveillance
    • Interoperability – Support for HL7 FHIR APIs, CCDA data exchange, and USCDI data
    • Electronic Prescribing – Electronic prescribing of medications, including controlled substances

    A current, authoritative list is maintained at HealthIT – always check the exact number of criteria and their names there before planning a certification project. Partial certification is permitted: a product may be certified only against criteria relevant to its specific functionality.

  • FDA 21 CFR Part 820 is a Quality System Regulation (QSR), a legally binding U.S. federal regulation establishing requirements for the design, manufacture, packaging, labeling, storage, installation, and servicing of finished medical devices, including software as a medical device (SaMD). It is codified in Title 21 of the Code of Federal Regulations (CFR).

    Compliance with FDA 21 CFR Part 820 is administered by the U.S. Food and Drug Administration (FDA) and is not voluntary; all manufacturers of FDA-regulated medical devices sold in the United States are required to comply, regardless of company size or product type. Beginning in 2024, the structure of Part 820 was updated to align with ISO 13485:2016 through a new Quality Management System Regulation (QMSR), effective February 2, 2026. 

    This regulation applies to SaMD developer software that meets the FDA definition of a medical device and must comply with the requirements of Part 820/QMSR. For information on applicability to a specific product, please consult a qualified regulatory professional.

  • FDA Section 820 applies to software if the software meets the FDA’s definition of a medical device, namely, if it qualifies as software as a medical device (SaMD), defined as software intended for use in one or more medical purposes without incorporation into a hardware medical device.

    Examples of SaMD covered by Section 820 of the U.S. Code of Federal Regulations (FDA):

    • Clinical decision support tools that diagnose or treat a specific disease
    • Diagnostic image analysis software that identifies abnormalities
    • Remote patient monitoring platforms that provide treatment recommendations

    Software NOT considered SaMD (not covered by Section 820):

    • Administrative functions of electronic medical records (scheduling, billing, documentation)
    • Software designed solely for billing and coding
    • General communication tools not used for clinical decision making

    Important Note: The boundary between SaMD software and non-SaMD software is determined by the intended use of the product and can be ambiguous. Always consult with a qualified regulatory professional before determining the applicability of Part 820.

  • The 21 Code of Federal Regulations (FDA) 2024 update to Part 820 introduced the Quality Management System Rule (QMSR), a structurally revised rule published in the Federal Register on February 2, 2024, that replaces the outdated structure of Part 820 with a new structure aligned with ISO 13485:2016. The effective date of the QMSR is February 2, 2026, giving medical device manufacturers a two-year transition period to update their quality management systems.

    Structurally, the changes shift away from the prescriptive, US-specific format of Part 820 toward the ISO 13485 process model, while retaining FDA-specific requirements such as the design history file.

  • ONC health IT certification is obtained through a three-step process governed by the ONC certification program:

    Step 1. Preparation and Gap Analysis: Before engaging a testing laboratory, conduct a gap analysis of your product against all applicable 2015 Edition ONC certification criteria (use HealthIT.gov/certification/2015-edition as the reference). Determine whether full or partial certification is needed.

    Step 2. ATL Testing: Engage an Accredited Testing Laboratory (ATL) to formally test your product against the selected criteria. Currently accredited ATLs include Drummond Group and ICSA Labs and verify the current complete list at HealthIT.gov, as the accredited body list may be updated. ATL testing schedules fill in advance; plan for lead times of weeks to months per test module.

    Step 3. ONC-ACB Certification and CHPL Listing: An ONC-Authorized Certification Body (ONC-ACB) reviews ATL test results and issues the certificate. The product is then listed on the CHPL.

    The total timeline from initial gap analysis to CHPL listing typically ranges from several months to over a year, depending on the number of criteria, ATL queue times, and the product’s readiness level.

  • To ensure software compliance with FDA 21 CFR Part 820, a formal quality management system (QMS) structured around four core processes must be implemented. These processes must be established from the very beginning of the product’s lifecycle:

    Step 1. Create a QMS: Create a formal, documented quality system that covers all Part 820 requirements. eQMS platforms such as Greenlight Guru or Qualio (not approvals) are designed specifically for medical device quality management.

    Step 2. Implement Design Controls from Day One: In accordance with 21 CFR 820.30, every design decision must be formally documented in a design history file (DHF), identifying inputs, outputs, reviews, verification, and validation. Implementing this after development is very expensive.

    Step 3. Develop a Corrective and Preventive Action (CAPA) Process: Create a formal corrective and preventive action system separate from your problem tracking system—error reports are not automatically considered CAPA records.

    Step 4. Post-Market Surveillance: Implement a documented complaint handling and adverse event reporting process that complies with FDA Medical Device Reporting (MDR) requirements.

    When to contact a regulatory consultant: Immediately and before defining the product architecture. Note: The specific compliance plan depends on the device classification (Class I, II, or III) and intended use. Always consult with a qualified regulatory professional for product-specific compliance planning.

  • ONC certification and FDA 21 CFR Part 820 are two distinct U.S. regulatory frameworks that apply to different parts of the healthcare technology stack. They differ in five key ways:

    1. Scope. ONC certification applies to health IT modules (e.g., EHR functionality, interoperability APIs, data exchange capabilities). FDA 21 CFR Part 820 applies to finished medical devices, covering their full lifecycle: design, manufacturing, labeling, and servicing.
    2. Applicability. ONC certification is pursued by health IT developers whose software needs to demonstrate compliance with defined certification criteria, often to support customers participating in federal incentive programs. FDA Part 820 applies to manufacturers whose product meets the legal definition of a medical device, regardless of program participation: applicability is triggered by device classification, not by business choice.
    3. Legal status. ONC certification is technically voluntary: there is no law requiring a vendor to certify. However, certified technology may be a practical requirement for providers to participate in certain federal programs (e.g., CMS Promoting Interoperability), making certification a de facto market necessity for many EHR vendors. FDA Part 820 is a legally enforceable federal regulation — noncompliance can result in warning letters, product holds, or other enforcement action.
    4. Enforcement body. ONC certification is administered through ONC-Authorized Testing Laboratories (ONC-ATLs) and ONC-Authorized Certification Bodies (ONC-ACBs), which conduct testing and issue certification. FDA Part 820 is enforced directly by the FDA through inspections and audits of manufacturing facilities and quality records.
    5. What it tests/requires. ONC certification evaluates specific technical criteria: functionality, interoperability, privacy, and security features defined in 45 CFR Part 170. FDA Part 820 requires a documented quality management system covering the entire product lifecycle. Note that as of February 2026, Part 820 has been harmonized with ISO 13485:2016 under FDA’s Quality Management System Regulation (QMSR), so current compliance is assessed against the QMSR/ISO 13485 framework rather than the legacy QSR text.

    A product can be both a certified health IT module and an FDA-regulated medical device: for example, clinical decision support software that meets the definition of a medical device. In that case, the vendor must satisfy both frameworks independently, since they test different things and are overseen by different bodies.

    If it’s unclear which applies it is best to consult qualified regulatory counsel to determine the product’s classification and the applicable compliance obligations, since misclassification carries legal and market-access risk.

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