Win your customer’s adherence due to reliable and innovative service approach

Successful implementation of custom CRM system into your business will allow your company to deliver differentiated service to your clients. Custom Relationship Management system in travel and hospitality business helps concentrate your services, business processes and staff on the acquisition and retention of loyal customers by responding to their individual needs and values. With custom CRM solution it’s easy to use bookkeeping services, cloud based apps including Google Apps, database, sales tools, analytics and mailing. It can encompasses reporting, pricing and customer services technologies. CRM developed for travel industry is a perfect solution to win new customers and better manage the operations, enhancing your company’s productivity.

CRM features and functions in travel industry

CRM system specifically designed for travel agencies includes functions that aimed to satisfy specific needs of travel and hospitality companies. Due to additional features implemented into your CRM system it’s easy to organize information, implement international communication and automate operating procedures. While dealing with travel business representatives, Elinext Group specialists identified the key functionalities for CRM solution that will simplify daily tasks, save time and money:

  • Customer database allows to track all available information related to customer, PNR (Passenger Name Record), travel itinerary, pre-sales and post-sales communication. Using it, travel agents will be able to follow customers’ needs more effectively and on time.
  • Multiple Agents Logins will help your staff members to perform their activity cohesively and join their forces, knowledge and expertise to gain common goals, operating in logically coordinated manner.
  • Email, Chat, and Back Office Services can be synchronized with CRM system.
  • Help Desk Support is intended to provide guidance about software product and help with troubleshoot.
  • Information archive will supply your business with such data as booking and service history, future bookings, customer preferences, loyalty points, survey results, travel information and more. With some additional features it’s able to export all data and define reports in Excel format that will improve storage, segmentation and management of your customer data.
  • Analysis of data will provide your sales and controlling departments with consolidated statistics and reports on customer and booking data. Utilization of powerful analytical tools and sophisticated metrics due to CRM solution helps profile and identify your most highest yielding customers as well as estimate the effectiveness of your B2B and B2C campaigns.
  • Integration with IT environments allows download a record of e-mail and electronic fax contacts as well as exchange data with other systems such as Tour Operator System.
  • Contact appointment scheduler records when, where and how your company communicated with a customer and helps accurately schedule bookings and orders.
  • Booking component allows to manage all the booking efficiently on real time and have access to this information from anywhere and anytime just by logging in.
  • Customer relationship management system helps travel agents interact more effectively with clients, easily edit, save or update customer-related events, managing all customer activity.


Benefits CRM can bring to travel and hospitality

CRM business tool is an innovative technology platform that serves either for efficient collection and sharing customer information or automation of most important daily job activities. Utilizing CRM system into your travel business you can obtain following advantages:

  • Wow your customers with relevant and up-to-date service approach
  • Analyze trends and marketing information for improvement
  • Enhance customer satisfaction and loyalty
  • Have faster, web-based access to all business partner and customer data from anywhere using different devices
  • Maintain customer history using automated processes and database
  • Calculate the effectiveness of marketing campaigns

Custom CRM for travel business from Elinext Group

Elinext Group specializes on the development of intelligent business solutions for hospitality and travel industry representatives. We focus our activity on custom software development. The creation of CRM system according to the features of the company, its product or services strengthen customer relationships, increases profitability and enlarge stream of potential customers. With a dedicated CRM system you will be able to concentrate on your core business strategies, implementing in your CRM industry-specific processes and terminology.

In today’s fast moving world it’s difficult to catch the attention of your target audience. At the same time it’s two-times harder to retain the loyalty to your company and maintain long term relationship with your customers. The right software tools and high-tech innovations will help you make your travel agency or hotel competitive and flexible in terms of rapidly changing market situation. Elinext Group’s specialists are ready to apply their expertise for the development of CRM system your business needs.

Take advantage of our services:

Custom CRM Development is an excellent alternative to complex systems with endless features. We are ready to explore and understand main specifics of doing business in your travel company to implement the right features that will automate main business processes.

CRM Customization is essential to all businesses, and especially for travel agencies. At Elinext Group, we are ready to adopt CRM according to the way you do your business and add industry related functionality.

CRM Software Testing is aimed to discover failures and make corrections at any time of the product development process. It improves the performance, usability and efficiency of enterprise systems and minimizes the risks of product failure.

CRM Implementation is the launching of CRM software that will be adopted to your company’s needs. Thanks to our strong project management skills and a detailed communication strategy, we implement CRM systems in a time- and cost-efficient way.

CRM Upgrade and Maintenance facilitates the daily system operation and supplementation of new functionality. Elinext Group is also ready to provide you with support following the upgrade.

Why CRM software from Elinext Group

Elinext Group’s CRM solutions for travel industry are based on deep technological expertise received due to multiple projects for customers all over the world. Travel companies and related organizations prefer to deal with Elinext Group due to the following advantages:

  • We carefully assemble functionality of CRM software according to your business activity and needs
  • We guarantee quality software and professional development services by experienced team members
  • Due to the international office locations we are ready to propose competitive prices
  • We have expertise in the development of CRM systems, that can significantly reduce development time and improve quality
  • All our project managers are experienced IT professionals.

Automate all your main business processes and reduce time and money spending. To implement a Customer Relationship Management system, created for your specific business needs and priorities, take a simple step. 

You have a project

Step 1
You send us all the requirements that you have, specifications or any other documents about the project
Step 2
We analyze the requirements, estimate the project and offer you a quote for development
Step 3
If it looks reasonable to you, we sign an NDA and a contract and start the project

We work on the project

Step 1
We assign a project manager and organize a dedicated team of software developers and designers
Step 2
The whole team is online the whole working day and available via email, Skype, phone
Step 3
Clients decide the level of involvement in the development
Step 4
Clients provide us with the preferences and recommendations regarding design and specific features of the application
Step 5
We carry out development. Several times per week we organize demonstrations for clients to provide them with the latest updates on the development
Step 6
Organize a QA team of testers, that will fix any code imperfections and bugs
Step 7
Deliver the finished solution and all sources, assist to deploy online

The project is ready

What is the difference between on-premise and cloud based CRM systems?

On-premise CRM solutions are hosted on your office server, accessed via local network of a company and doesn't require Internet connection. It's considered to be more advantageous in terms of data security, but more expensive to install because it includes cost of hardware as well. Cloud based CRM is hosted on your provider's server and gives remote access to the system through a web browser. This means that CRM system can be accessible through the Internet and ready to be used from any device and place.

Is CRM easy to implement and use?

A good CRM solution should be intuitive in usage and easy to install. In case, you develop custom CRM solution at Elinext Group, our specialists are ready to adopt this system to your company's needs and make it integral part of the business processes. We are also able to provide staff training as well as updating and maintenance services.

What are the benefits of custom CRM development?

Building your own CRM solution is often more cost-effective way. With custom CRM software you will pay only for the development of functionality that your business requires and don't have to pay monthly fees for the usage of the ready-made program. Furthermore, all the functionality will inevitably meet the requirements of your travel agency or industry-related company.

How CRM solution can influence on the prosperity of my business?

With CRM system you are able to organize sales, marketing and customer information processing into one secure database and access it anytime and anywhere. Due to the possibility of connection and extraction all the data from client information and bookings databases, CRM system becomes powerful marketing tool. It allows to produce extensive reports and dashboards to reflect current efficiency that your company is able to generate.

I've already had high-quality software programs that are used by my marketing and client service departments for a long period of time. Can these programs be effectively connected with CRM system?

Yes, surely. In Elinext Group we've already had experience related to the adoption of custom CRM system to the existing software systems. So, due to the expertise of our specialists your new CRM system can be reliably synchronized with currently used inner programs.

How long does it take to develop an average custom CRM system with industry-related functionality?

Each custom CRM solution is in itself unique for every customer and the project implementation period will directly depend on the amount of additional functionality and modules. In order to develop a mid-size CRM solution for travel industry it will take Elinext Group developers about 4 months.

How about remote access to CRM system, are there any convenient ways to use it from different places?

For this matter we would recommend mobile CRM as a convenient solution. It will allow your staff members to access the system using different types of devices and fulfill their work from any place and anytime as if they do it in front of their desktop computer.

Do you implement Quality Assurance procedures (including security testing, performance testing, etc.) for CRM projects?

Yes. QA is an integral part of the software development process at Elinext Group.

What expertise do you have in travel industry?

Elinext Group company concentrates a great part of our efforts on the development of software solutions for the industries we've already dealt with. To get a better idea of who our customers are and what they think about us, please click here. You are also welcome to check out our Case Studies.

What shall I do to order the development of a custom CRM system at your company?

Please feel free to contact us via the contact form on our website, by email, telephone(+375-17) 237-53-65 or Skype. You are welcome to send us your project requirements, details, design sketches, etc. If you just have an idea, we will advise you on how Elinext Group can help you best realize it.