CRM for Travel Industry

CRM for Travel
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Custom Relationship Management system developed by Elinext for the travel industry representatives helps concentrate services, business processes and staff on the acquisition and retention of loyal customers by responding to their individual needs and values. Our CRM systems become a perfect solution for winning new customers and managing operations, as well as enhancing your company’s productivity.

Elinext Expertise in CRM Development for Travel
Expertise
Elinext specialists identified the key functionalities for CRM solution that will simplify daily tasks, save time and money:
Customer Database
Multiple Agents Logins
Help Desk Support
Data Analytics
Contact Appointment Scheduler
Customer Relationship Management System
Customer Database
/ .01

Allows tracking all available information related to customer, PNR (Passenger Name Record), travel itinerary, pre-sales and post-sales communication. Using it, travel agents will be able to follow customers’ needs more effectively and on time.

Multiple Agents Logins
/ .02

Helps your staff members to perform their activity cohesively and join their forces, knowledge and expertise to gain common goals, operating in a logically coordinated manner.

Help Desk Support
/ .03

Is intended to provide guidance about software product and help with troubleshooting.

Data Analytics
/ .04

Provides your sales and controlling departments with consolidated statistics and reports on customer and booking data. Utilization of powerful analytical tools and sophisticated metrics due to CRM solution helps profile and identify your most highest yielding customers as well as estimate the effectiveness of your B2B and B2C campaigns.

Contact Appointment Scheduler
/ .05

Records when, where and how your company communicated with a customer and helps accurately schedule bookings and orders.

Customer Relationship Management System
/ .06

Helps travel agents interact more effectively with clients, easily edit, save or update customer-related events, managing all customer activity.

Elinext CRM Development Services for Travel

Services
Elinext specialists are ready to apply their expertise for the development of the CRM system your business needs. Take advantage of our services:
/ 01.
Custom CRM Development
/ 02.
CRM Customization
/ 03.
CRM Software Testing
/ 04.
CRM Upgrade and Maintenance
Custom CRM Development
We are ready to explore and understand the main specifics of doing business in your travel company to implement the right features that will automate the main business processes.
CRM Customization
At Elinext, we are ready to adopt CRM according to the way you do your business and add industry-related functionality.
CRM Software Testing
Our teams will make corrections at any time of the product development process. It will allow you to improve the performance, usability and efficiency and minimize the risks of product failure.
CRM Upgrade and Maintenance
Elinext is also ready to provide you with support following the upgrade to facilitate the daily system operation and supplement new functionality.

Benefits of CRM in Travel

Benefits
Utilizing a CRM system developed by our teams in your travel business, you can obtain the following advantages:
/ 01.
Wow your customers with a relevant and up-to-date service approach
/ 02.
Analyze trends and marketing information for improvement
/ 03.
Enhance customer satisfaction and loyalty
/ 04.
Have faster, web-based access to all business partner and customer data from anywhere using different devices
/ 05.
Maintain customer history using automated processes and database
/ 06.
Calculate the effectiveness of marketing campaigns
Case studies
Case studies
Custom Relationship Management system developed by Elinext for the travel industry usually look like the pieces down below.
Trip Recommendation Portal for North Sea Area Tour Provider

A major German advertising company wanted to create a website for travelers to attract them to the North Sea Area. To meet this challenge and build loyalty to this region, the customer decided to create a visual map with photos showing real travelers’ emotions followed by text feedbacks.

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Customer Service Chatbot for a US-based Hotel

Our client wanted to integrate an automated solution to its customer service department which processes a large number of requests on a daily basis.

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Poshberry Flight Ticket Booking

The initial requirement was to improve and refine the existing company website in terms of security, usability, payment options and search engine optimization.

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Tripwolf Travel Guide

Our team had to port the successful mobile travel app - Tripwolf , on Windows 8.1 platform. The developed application must support a wide range of devices: from budget smartphones to powerful tablets.

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Augmented reality app for public transport users

Our engineers implemented the so-called “pseudo” AR concept which helps the mobile application to recognize a stop using the data from a compass and a gyroscope.

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IT Integrity Management System

Elinext team worked on the management console for the system that ensures IT integrity management across different devices within the enterprise, starting from servers, network devices, and databases to desktops and mobile devices.

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LiveSV Mobile Optimized Website

According to the provided request Elinext specialists had to create a mobile optimized version of an existing www.livesv.com website – the portal that provides full coverage of information about events, entertainment and cultural activities in Silicon Valley.

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Premiere Ukraine Tours

The client required to develop a tourism website, where potential customers can obtain information about available tours to Ukraine, view gallery of images showing places of interest as well as register for coming tours and events.

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Britain’s Finest and Home Care

The application provides both information about all Britain hotels, museums, art galleries, historic houses, gardens, spas, golf courses, restaurants, and pubs & information about all UK registered home care and nursing agencies, local authorities and the major care associations and suppliers.

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Green Atlas

This Green App must provide a simple interface between the Google Map and the user.

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