CRM for Retail & eCommerce

CRM for Retail
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Customer Relationship Management systems developed by Elinext teams serve as a central hub that incorporates sales, marketing and customer service processes. It provides business owners with an effective tool to combine all sales-related issues and manage the sales process.

Elinext Expertise in CRM Development for Retail
Expertise
At Elinext, we develop and customize CRM systems with the following functionality:
Customer Database
Contact Management System and Appointment Scheduler
Sales Lead Tracking and Management System
Order Management, Invoicing and Billing Systems
Analytics Tools
Document Management and Archiving
Customer Database
/ .01

Allows to collect and store all available customer-related information about current and prospective clients in one place. It helps identify valuable customers and allows agents to follow client interactions.

Contact Management System and Appointment Scheduler
/ .02

Great tools for tracking all contacts, planning customer interactions, as well as storing information on when, where and how your company communicated with a customer. It also helps accurately schedule future meetings.

Sales Lead Tracking and Management System
/ .03

Records data about potential customers and sales opportunities. The system also allows managing data on sales, capturing more leads and tracking their activities.

Order Management, Invoicing and Billing Systems
/ .04

Make it possible to manage customized pricing, optimize lead-to-cash cycle time and accelerate revenue generation, as well as helps send invoices and manage to the bill.

Analytics Tools
/ .05

Generate sales forecasting with configurable dashboards, tracking trends in purchasing and customer behaviour.

Document Management and Archiving
/ .06

Allow to store and share all important documents in a central location with easy access from any location, at any time and by using remote devices.

Elinext CRM Development Services for Retail

Services
Elinext specializes in custom software development and is ready to provide your company with a CRM system developed according to your company’s activity, product and additional requirements. Take advantage of our services:
/ 01.
Custom CRM Development
/ 02.
CRM Upgrade & Maintenance
/ 03.
CRM Software Testing
/ 04.
CRM Integrations
Custom CRM Development
Due to our ability to understand clients’ unique business models and implement up-to-date technologies into their activity, we can provide you with custom solutions built specifically to meet your needs.
CRM Upgrade & Maintenance
At Elinext, we are ready to optimize CRM according to your business goals using our software development experience and knowledge. Once you’ve decided to move forward with new features and functionality, there’s a lot of work that must be done professionally. Elinext is here to help you. We can also provide you with support following the upgrade
CRM Software Testing
Elinext has vast CRM testing experience and our professional testers track, explore, assess, and report product quality to discover failures and make corrections at any time of the product development process.
CRM Integrations
For retailers willing to get a 360-degree view of your customers, Elinext teams offer integration services that allow taking complete control of all orders, inventory, purchasing, accounting, reporting, etc.
Benefits of CRM in Retail
Benefits
Robust CRM technologies automate daily job activities of your marketing department and mean much more than simply electronic information storage with basic client data. With the CRM system in your business you are able to:
1
Keep up-to-date customer information
2
Gain in-depth client interaction knowledge
3
Use various analytics tools to collect marketing information
4
Have access to all company data from anywhere using different devices
5
Stay in touch with your customers
6
Calculate the effectiveness of customer communication.
Case studies
Case studies
We help retail, e-commerce organisations with our robust CRM technologies big time, so have a look at the most vivid examples.
Predictive Analytics for Forecasting Retail Demand

How to create an efficient machine learning solution for retail? Learn in our new case study.

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Web Application Builder

A Germany-based integrator of Microsoft software partnered with Elinext to develop a web application builder.

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Hate Speech Detector and FAQ Chatbot

A new eCommerce company hired Elinext to build a smart application that filters out inappropriate reviews and answers website visitors’ questions.

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E-Commerce Website Builder

A Canada-based eCommerce startup hired Elinext to develop a subsite builder platform for retailers.

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E-Commerce Consumer Electronics Website

A large electronics retailer from Germany hired Elinext to help it develop its eCommerce website.

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Sales Order and Offer System

The multinational, Switzerland-based manufacturer of copy and printing devices charged Elinext with developing a sales order and offer system.

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Web CRM for a Singaporean Technology Company

A technology company based in Singapore partnered with Elinext to build a CRM application as part of its family of business management software.

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Marketing App for Bars and Restaurants

The client is a startup in Germany who wanted to create a bar promotion app that connects bars and restaurants with their visitors.

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Website Translation Platform for Global Localization Provider

OneLink is the advanced cloud-based website localization solution aiming to facilitate translators’ work and reduce IT involvement in the website localization process.

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Online Used Cars Auction Platform

The project is a car auction platform where B2B clients can either sell their cars directly or enlarge a car fleet with cars placed for bidding.  

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Contact Us
Contact Us