CRM for Retail & eCommerce

CRM for Retail
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Customer Relationship Management systems developed by Elinext teams serve as a central hub that incorporates sales, marketing and customer service processes. It provides business owners with an effective tool to combine all sales-related issues and manage the sales process.

Elinext Expertise in CRM Development for Retail
Expertise
At Elinext, we develop and customize CRM systems with the following functionality:
Customer Database
Contact Management System and Appointment Scheduler
Sales Lead Tracking and Management System
Order Management, Invoicing and Billing Systems
Analytics Tools
Document Management and Archiving
Customer Database
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Allows to collect and store all available customer-related information about current and prospective clients in one place. It helps identify valuable customers and allows agents to follow client interactions.

Contact Management System and Appointment Scheduler
/ .02

Great tools for tracking all contacts, planning customer interactions, as well as storing information on when, where and how your company communicated with a customer. It also helps accurately schedule future meetings.

Sales Lead Tracking and Management System
/ .03

Records data about potential customers and sales opportunities. The system also allows managing data on sales, capturing more leads and tracking their activities.

Order Management, Invoicing and Billing Systems
/ .04

Make it possible to manage customized pricing, optimize lead-to-cash cycle time and accelerate revenue generation, as well as helps send invoices and manage to the bill.

Analytics Tools
/ .05

Generate sales forecasting with configurable dashboards, tracking trends in purchasing and customer behaviour.

Document Management and Archiving
/ .06

Allow to store and share all important documents in a central location with easy access from any location, at any time and by using remote devices.

Elinext CRM Development Services for Retail

Services
Elinext specializes in custom software development and is ready to provide your company with a CRM system developed according to your company’s activity, product and additional requirements. Take advantage of our services:
/ 01.
Custom CRM Development
/ 02.
CRM Upgrade & Maintenance
/ 03.
CRM Software Testing
/ 04.
CRM Integrations
Custom CRM Development
Due to our ability to understand clients’ unique business models and implement up-to-date technologies into their activity, we can provide you with custom solutions built specifically to meet your needs.
CRM Upgrade & Maintenance
At Elinext, we are ready to optimize CRM according to your business goals using our software development experience and knowledge. Once you’ve decided to move forward with new features and functionality, there’s a lot of work that must be done professionally. Elinext is here to help you. We can also provide you with support following the upgrade
CRM Software Testing
Elinext has vast CRM testing experience and our professional testers track, explore, assess, and report product quality to discover failures and make corrections at any time of the product development process.
CRM Integrations
For retailers willing to get a 360-degree view of your customers, Elinext teams offer integration services that allow taking complete control of all orders, inventory, purchasing, accounting, reporting, etc.
Benefits of CRM in Retail
Benefits
Robust CRM technologies automate daily job activities of your marketing department and mean much more than simply electronic information storage with basic client data. With the CRM system in your business you are able to:
1
Keep up-to-date customer information
2
Gain in-depth client interaction knowledge
3
Use various analytics tools to collect marketing information
4
Have access to all company data from anywhere using different devices
5
Stay in touch with your customers
6
Calculate the effectiveness of customer communication.
Case studies
Case studies
We help retail, e-commerce organisations with our robust CRM technologies big time, so have a look at the most vivid examples.
Discovery Phase for Retail Investors’ Platform Development

Elinext conducted the discovery phase for the investor platform of a French-Canadian startup. The scope of the product was defined and detailed extended documentation was prepared.

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Web Application Development for a Swiss Interior Design Studio

Discover how Elinext developed a web app for a Swiss interior design studio, enabling users to create stunning room interiors with catalog items, render images, and download their designs.

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Integration Server App Development for the German E-Commerce Company

Our client, a leading healthcare firm, automated file exchange seamlessly with a German dentistry giant. Elinext delivered a Java-server app ensuring flawless data flow between FTP servers.

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Gamification Solution for Retailers Worldwide

A marketing agency came to Elinext with the goal of updating an existing solution that allows users to play games and attract customers to visit brick-and-mortar facilities.

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Interactive Mobile Game Avatar for Leading Sneaker Manufacturer

Elinext helped an Australian company bring the avatar functionality into their location-based mobile gaming app.

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Product Research Platform for a Swedish Startup

Elinext has designed a platform specifically tailored for conducting marketing product research among consumers, with a focus on large companies spanning diverse business sectors such as food and beverage, entertainment, and more.

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B2B Matchmaking Platform for Artisan-Retailers in Germany

Elinext helped a German startup build a B2B platform for connecting local retailers and artisans locally.

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Software for Managing Industrial Equipment Sales Across Canada

Elinext helped a Canadian software company build a web application for managing sales across the country.

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Software for Processing Restaurant Orders in Switzerland

Elinext helped a Swiss entrepreneur create web software allowing restaurants to effectively process landline calls into delivery and pickup orders.

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Predictive Analytics for Forecasting Demand in Retail

How to create an efficient machine learning solution for retail? Learn in our new case study.

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