CRM for Retail & eCommerce

CRM for Retail
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Customer Relationship Management systems developed by Elinext teams serve as a central hub that incorporates sales, marketing and customer service processes. It provides business owners with an effective tool to combine all sales-related issues and manage the sales process.

Elinext Expertise in CRM Development for Retail
Expertise
At Elinext, we develop and customize CRM systems with the following functionality:
Customer Database
Contact Management System and Appointment Scheduler
Sales Lead Tracking and Management System
Order Management, Invoicing and Billing Systems
Analytics Tools
Document Management and Archiving
Customer Database
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Allows to collect and store all available customer-related information about current and prospective clients in one place. It helps identify valuable customers and allows agents to follow client interactions.

Contact Management System and Appointment Scheduler
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Great tools for tracking all contacts, planning customer interactions, as well as storing information on when, where and how your company communicated with a customer. It also helps accurately schedule future meetings.

Sales Lead Tracking and Management System
/ .03

Records data about potential customers and sales opportunities. The system also allows managing data on sales, capturing more leads and tracking their activities.

Order Management, Invoicing and Billing Systems
/ .04

Make it possible to manage customized pricing, optimize lead-to-cash cycle time and accelerate revenue generation, as well as helps send invoices and manage to the bill.

Analytics Tools
/ .05

Generate sales forecasting with configurable dashboards, tracking trends in purchasing and customer behaviour.

Document Management and Archiving
/ .06

Allow to store and share all important documents in a central location with easy access from any location, at any time and by using remote devices.

Elinext CRM Development Services for Retail

Services
Elinext specializes in custom software development and is ready to provide your company with a CRM system developed according to your company’s activity, product and additional requirements. Take advantage of our services:
/ 01.
Custom CRM Development
/ 02.
CRM Upgrade & Maintenance
/ 03.
CRM Software Testing
/ 04.
CRM Integrations
Custom CRM Development
Due to our ability to understand clients’ unique business models and implement up-to-date technologies into their activity, we can provide you with custom solutions built specifically to meet your needs.
CRM Upgrade & Maintenance
At Elinext, we are ready to optimize CRM according to your business goals using our software development experience and knowledge. Once you’ve decided to move forward with new features and functionality, there’s a lot of work that must be done professionally. Elinext is here to help you. We can also provide you with support following the upgrade
CRM Software Testing
Elinext has vast CRM testing experience and our professional testers track, explore, assess, and report product quality to discover failures and make corrections at any time of the product development process.
CRM Integrations
For retailers willing to get a 360-degree view of your customers, Elinext teams offer integration services that allow taking complete control of all orders, inventory, purchasing, accounting, reporting, etc.
Benefits of CRM in Retail
Benefits
Robust CRM technologies automate daily job activities of your marketing department and mean much more than simply electronic information storage with basic client data. With the CRM system in your business you are able to:
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Keep up-to-date customer information
2
Gain in-depth client interaction knowledge
3
Use various analytics tools to collect marketing information
4
Have access to all company data from anywhere using different devices
5
Stay in touch with your customers
6
Calculate the effectiveness of customer communication.
Case studies
Case studies
We help retail, e-commerce organisations with our robust CRM technologies big time, so have a look at the most vivid examples.
Punch Force Calculator for TRUMPF Machines

The task of Elinext was to develop an application for different platforms to make punching calculation simpler and easier to use for end-customers.

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Ethereum app for e-commerce

Elinext was challenged to create a decentralized e-commerce platform with the business logic built on the basis of the Ethereum smart contract.

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E-commerce Platform for Small Businesses

Following the customer’s request, Elinext has developed a native application connected to the initial platform.

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IT Integrity Management System

Elinext team worked on the management console for the system that ensures IT integrity management across different devices within the enterprise, starting from servers, network devices, and databases to desktops and mobile devices.

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PCA Skin

The customer wanted Elinext to develop a mobile app for the iPad that will provide the user with up-to-date information about goods and trainings.

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QPR Store App

This application provides information about stores and there reports. It allows user to look through all available templates, and make new report for selected store.

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Contact Us
Contact Us