Happy World Design Day!
Steve Jobs once said “Design is not just what it looks like and feels like. Design is how it works.” And we would add “design determines if it works at all”
Even the best solution will be uninstalled in a few days if the design is messy, irritating, or out-of-date.
So today, at the World’s Designer Day, we would like to congratulate our designers and express our appreciation for the great work and input they give to every Elinext project. Elinext’s guide to a customer jorney map explains how visualising the full sequence of interactions between a user and a product reveals friction points, unmet needs, and design inconsistencies that are invisible when evaluating screens in isolation — making it a standard tool in UX research before any design or redesign work begins.
