Frequently Asked Questions about Working with Elinext

At Elinext, we have been designing and delivering custom software solutions since 1997. Over the years, we have grown into an international team of 700+ engineers, data scientists, QA specialists, and project managers working across 11+ offices in Europe and Asia. We have delivered more than 1000 projects for 300+ clients, including long-term partnerships with companies such as Broadcom and TransPerfect.

We have built software solutions for more than 40 industries, with particularly strong expertise in healthcare, financial services, manufacturing, retail, logistics, real estate, telecom, insurance, education, and media.

We follow a distributed delivery model with offices across Europe and Asia, including our European hub in Warsaw, Poland. This setup allows us to work comfortably with clients across North America, Europe, and Asia.

At Elinext, we organize our teams around our clients’ working hours, making communication smooth and convenient without requiring you to adjust to a single location or time zone.

We are ISO 27001-certified for information security management and ISO 9001-certified for quality management. These certifications reflect the processes we follow to protect client information and maintain consistent delivery standards.

For regulated industries such as healthcare, we also work with additional standards and requirements, including ISO 13485 and GCP, ensuring compliance considerations are built into the project from the beginning.

Yes. Our work has been recognized by independent organizations and industry rankings, including the IAOP Global Outsourcing 100, the Financial Times FT1000, and Statista rankings.

We are also proud of the feedback we receive from our clients through platforms such as Clutch and Trustpilot, which provide an independent view of our experience and delivery quality.

At Elinext, we provide end-to-end software development services, from initial idea and architecture design to development, testing, deployment, and ongoing support.

Our expertise includes web and mobile application development, enterprise software, UI/UX design, cloud solutions, DevOps, API development, IT consulting, and dedicated QA services.

Many of our clients choose us because they can rely on one experienced team instead of coordinating multiple vendors for different parts of the project.

Yes. We have been working with AI and machine learning technologies since 2013.

Our teams develop solutions based on machine learning, computer vision, natural language processing, generative AI, and custom LLM integrations. We help businesses apply AI to real-world challenges such as intelligent chatbots, fraud detection, document processing, automation, and decision support.

Yes. Industry-focused development is one of our core strengths.

We have delivered more than 110 healthcare projects, including solutions for telemedicine, electronic health records, and clinical trial management. We have also completed 80+ financial services projects covering areas such as banking, payments, and trading platforms.

Our teams understand that successful industry software requires more than technical skills — it requires knowledge of regulations, workflows, and business goals.

Yes. Our QA and testing services are available both as part of a development project and as a standalone service.

We provide functional testing, performance testing, compatibility testing, usability testing, cybersecurity testing, and release testing. Whether you need a dedicated QA team, additional testing capacity, or support integrated into your CI/CD process, we can adapt to your workflow.

At Elinext, we offer flexible engagement models designed to match different business needs: staff augmentation, dedicated teams, and full-cycle outsourcing.

With staff augmentation, you add our specialists to your existing team and manage the day-to-day work. With a dedicated team, you get a full-time team focused exclusively on your project. With outsourcing, we take responsibility for the entire delivery process — from discovery and planning to development and support.

We help you choose the model that gives you the right balance of control, flexibility, and involvement.

Every project starts with our presales process. During this stage, our business analysts, technical experts, UX/UI specialists, and project managers help evaluate your idea, define the initial scope, and recommend the right technology approach.

For a more detailed assessment, we can also run a discovery phase, where we create a deeper project analysis, architecture plan, and development roadmap with a more accurate estimate.

The timeline depends on the complexity of your project.

Typically, our initial presales assessment takes 2–3 days. If your project requires a deeper discovery phase, this usually takes an additional 2–3 weeks.

In many cases, we can move from the first conversation to a clear development plan within about a month.

No. You don’t need to have a fully prepared technical specification.

Many clients come to us with a business idea, a challenge they want to solve, or an existing product they want to improve. Our analysts and technical experts help transform your vision into a structured backlog, technical solution, and realistic development roadmap.

Changes are a normal part of software development, especially when building complex products.

With a time & materials model, new requirements can be prioritized through the regular agile process. With fixed price projects, changes are handled through a structured change request process to keep the scope, budget, and timeline transparent.

Yes. We understand that many projects involve sensitive business information, intellectual property, or confidential ideas.

At Elinext, we are ready to sign an NDA before discussing project details in depth. Our security processes are also supported by our ISO 27001 certification for information security management.

Protecting client information is a priority at Elinext.

We follow ISO 27001-certified information security practices that cover access management, confidentiality, and secure handling of information throughout the project lifecycle.

For regulated industries such as healthcare, we also consider additional compliance requirements to make sure security and regulatory needs are addressed from the beginning.

Yes. For fixed price projects, we provide a 60-day warranty period covering defects related to the agreed functionality delivered within the project scope.

After this period, many clients continue working with us through ongoing support and maintenance agreements for updates, improvements, monitoring, and new features.

Yes. Every Elinext project includes a dedicated project manager who acts as your main point of contact and helps coordinate communication, planning, and delivery.

We work with the tools and communication channels that are most convenient for you, including Teams, Slack, and other collaboration platforms.

Yes. For dedicated team and staff augmentation projects, we involve clients in the selection process.

You can review candidates, interview specialists, and choose team members based on their technical skills, experience, and fit with your company culture and project goals.

Starting a project with us is simple. Share your business challenge, product idea, or technical requirements, and our team will help define the best next steps.

At Elinext, we work with companies of all sizes — from startups building their first MVP to large enterprises running long-term software programs.

The first step is usually an initial consultation and presales assessment, where we help you understand the possible solution, timeline, and investment before moving forward.