Must-Have Communication Tools For Modern Business

Marina Astapchik
IT Trends Research Specialist
September 24, 2014

When it comes to business today, there is a huge amount of growing trends. It is of high importance for business people to embrace these trends and make the most sense for their businesses without being swept up in useless workplace quirks. What concerns communication it should be admitted that it has seen crucial changes in last century. The progress in technology and science has influenced the way people communicate with each other all over the globe. This change has been felt especially strong in business communication.

The result of global economic policies has brought within the reach floodgates for many foreign companies to deal with any country on the planet. This would not have been possible if technology progress had not supported its communication links. Thus, if communication is the life spring of business, then fast and on-time communication is its finer spirit and breath.

This article will show you several most essential and effective communication tools successfully used in modern business. One of them is Enterprise Resource Planning (ERP). The first ERP products were developed to perform tasks in some different company departments – from manufacturing and accounting to warehousing and inventory control and much more. Today, ERP software programs can not only automatize tasks in various departments, but it can also operate as a conductor through which incomparable software programs communicate with each other. ERP enables companies to automate and modernize their internal business processes; this software also allows building up a consolidated and integrated communication flow with external entities, such as vendors, customers, regulatory agencies and more.

Another communication tool that is worth mentioning here is Customer Relationship Management (CRM). This software is specially designed to give companies a consistent system for managing contacts and customer interactions that a lot of employees can easily access. CRM systems help to increase the productivity and efficiency of company's sales and marketing team providing the record of all client interactions with a lead to sales team members to let them be aware of all the deals and updates. What is more, CRM allows customer services and marketing departments better manage their efforts with the help of valuable business intelligence. It can be used to assess the quality of services provided and make immediate improvements if needed. Another useful option of CRM software is that it helps the business owner to track all the procedures going on in the office while they are away. Elinext Group is a profound and first rate expert in developing customized CRM versions.

One more communication tool widely used in modern business is Project Management Software (PMS). This software is designed to manage budgeting and control costs and documentation, to monitor administrative tasks and to establish strong collaboration and communication among stakeholders. The main purpose of PMS system is to simplify planning and tracking of various project components. Among the primary functions can be mentioned calendar and contact sharing, which allows to update automatically scheduled meetings, contacts and activity dates; collaboration and document sharing, which allows to have a central document repository accessed by all project participants.

The list of business communication tools can be prolonged by one more tool that is called Help Desk Solution. If you want to improve and maintain customer service and optimize staff levels then Help Desk is exactly what you need. This system enables to provide cost-effective customer support with the help of email, instant messengers, remote assistance programs, etc. Among the benefits you can get there are organization and tracking of requests across departments, support operations optimization, automated electronic notifications and high flexibility. All these qualities will help you to manage project, support and request queue within the company, arrange automatic email customer notification, give your clients the ability to submit and track their support requests and create various forms of custom fields and workflows.

One more effective tool used in modern businesses for communication is Infrastructure Management System (IMS). This software solution allows to control essential operation components, such as equipment, data, external contacts and human resources. One of the most important options that this solution has is messaging service that provides clients with competitively priced alternatives to managing messaging facility and staffing. Other useful options it has are database administration and storage support service. Both of them regulate efficient and stable data processing environment and its security, monitor on-time responses to customers' requests and solve document problems if they occur.

Nowadays, to imagine a business enterprise without communication links described above is like to imagine a life without oxygen and blood. These present-day tools have become an integral part of business setup. The open global economic order has made it important for all business firms, big and small, to stay in touch with the world round-the-clock. And without these communication tools no trade house can afford to attract new customers.

Elinext Group mobile apps projects:

UPC Real Estate Data Management Tool
CRYPTOCARD for One Time Passwords
nPassword for Storing Secure Data
METANeconomics fill in a specific documents
LingJob App to create technical texts

Industries and Technology Areas

Industries: retail

Technology Areas: software development, ERP, CRM, IMS, PMS, Help Desk Systems


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