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Real-time Patient Satisfaction Survey Platform

Real-time Patient Satisfaction Survey Platform

Information
Region:
Worldwide
Industry:
Healthcare
Type:
Consulting, Mobile development, Quality Assurance
Engagement model:
Time and Materials
Duration:
6 Months
Staff:
2 developers, a project manager, a business analyst, an UI/UX designer.
ID:
231
Technologies used
Ruby on Rails
PHP
MongoDB

About Client

A healthcare-focused software solutions provider with ambitions to create scalable tools usable across multiple industries. The client’s headquarters are in Germany; due to confidentiality agreements, the client’s name cannot be disclosed. They were looking for a healthcare software development company, and crossed paths with Elinext.

Business Challenge

Patient satisfaction and service quality are critical in healthcare and are increasingly emphasized through systematic feedback. Regulatory and quality management guidelines identify patient surveys as one of the most important tools to drive improvements. The real-time patient satisfaction survey platform is a necessity on some days Ttraditional methods (paper forms, phone calls, or external survey platforms) have their drawbacks, such as slowness, impersonality, and often detachedness from real-time operations: healthcare software solutions for quality improvement could be a way out The client wanted to create a user-friendly, fast, and flexible real-time patient satisfaction survey platform that could:
  • Be used directly at the point of service via tablets.
  • Allow real-time and customized evaluation.
  • Be extended beyond the healthcare industry to retail, education, and services.

Process

Project Development

Prototype Development  
  • Build basic UI mockups and core app functionality.
  • Validate the concept with internal stakeholders and sample users.
Requirement Analysis
  • Conduct interviews with healthcare professionals, managers, and cross-industry representatives.
  • Document functional and non-functional requirements.
  • Defining MVP scope.
Design & UX
  • Create detailed UI/UX designs for tablet interfaces.
  • Design an admin dashboard with data visualizations.
  • Usability testing with prototypes and adjustments based on feedback.
Backend Development
  • Develop secure, scalable backend architecture using PHP, Ruby on Rails, and MongoDB.
  • Implement API endpoints for mobile apps and the dashboard.
  • Set up role-based access control and real-time sync logic.
Mobile App Development
  • Native development for iOS and Android tablets.
  • Offline functionality with queued syncing.
  • Integration with backend APIs and UX refinements.
Security & Compliance (1 month) (overlapping with backend/dev phases)
  • Implement data encryption at rest and in transit.
  • Ensure GDPR/HIPAA compliance where needed.
  • Perform threat modeling and basic penetration testing.
Testing & QA
  • Unit testing, integration testing, and system testing.
  • Manual and automated tests for all major user flows.
  • Load testing and performance optimization.
Cross-Industry Pilots 
  • Deployment in selected clinics, gyms, and retail stores.
  • Gather user feedback and usage analytics.
  • Final adjustments and bug fixes.
Final Launch & Handover 
  • Final deployment to production environments.
  • Admin training, documentation delivery, and post-launch support setup.

Final Product Overview

After we helped with custom software development services, the product consists of two major modules: the tablet survey interface and an admin dashboard. The solution is compliant with the modern requirements of today’s healthcare and is universal.

Tablet Survey Interface

  • Collects structured and unstructured feedback (rating, free text, multiple-choice).
  • Multi-language support and customizable branding.
  • Works offline with data syncing when connected.

Admin Dashboard

  • Real-time analytics with filters by department, staff, time, and service type.
  • Exportable reports for quality management and audits.
  • AI-driven keyword analysis in open-text responses.

Secure & Compliant

  • Data encryption in transit and at rest.
  • User-role management for different organizational levels.
  • GDPR and healthcare data compliance.
Cross-Sector Ready
  • Designed for scalability across clinics, hotels, education centers, and more.
  • Sector-specific templates for rapid deployment.

Business Effects for Client

Healthcare software solutions for quality improvement could and should help our client.

95% Faster Feedback Collection for End-User

Feedback collection and response visibility compared to legacy methods.

40% Reduction of Negative Reviews for an Average Hospital

Decrease in negative reviews through real-time intervention possibilities.

200+ Clinics

Healthcare software solutions for quality improvement made a way. The solution was implemented within the first year after launch.

Universal Design

Adaptable for use in healthcare, education, hospitality, and fitness sectors. Plans for expansion

Automated Reports

Saved the clients hundreds of hours on monthly quality assessments.

Dynamic Survey Logic

Healthcare software solutions for quality improvement created relevance by adapting questions based on the answer.
%d1%82eam-assessmentedit-question-panelfilter-datasetsquestionnaireslog-in-panelsummarythe-list-of-questionspatient-satisfaction-survey-platform-overviewresults
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