CRM software systems developed by our teams assist telecommunications operators in managing and controlling customer turnover. Also, our solutions provide telecom companies with competitive ability by supplying the tools to identify and withhold profitable customers.
Make billing information easy to access and transform. It allows to observe customer histories, check out invoices and account balances. The system accepts payments, makes credit advice, and reconnects services. Moreover, it instantly responds to requests for information. It also distributes booklets with the product description and contact details.
Helps to solve service issues by bringing about trouble tickets, reviewing, singling out, and escalating problems. The system assists in mitigating issues and closing trouble tickets.
Allows launching highly focused campaigns, adjusting products to supposedly most concerned customers, as well as increase profitability and decrease costs. CRM aims at optimizing the productivity, profitability, and effectiveness of marketing campaigns and promotions through audience segmentation tools, lead management and reporting.
Increases revenues, maximizes productivity and optimizes direct, indirect, and online channels. It helps to plan and forecast sales activities with greater accuracy and organize territories according to a range of criteria, such as size, revenue, product lines, or strategic accounts.
Makes it possible for the company’s partners to share critical information on sales forecasts, order flow, and delivery schedules. It ensures that everyone is working toward total customer satisfaction and following a common marketing strategy.
Give a window into every aspect of customer-related strategies – so it is precisely clear what works and why. Out-of-the-box functionality allows to identify and target most profitable customer groups, gauge satisfaction and loyalty, track and predict retention and churn.
Elinext developed an application that allows telecom providers to monitor physical and virtual network components from one screen.
The Be-Bound application allows users to add and use Email, Facebook and Twitter accounts; get news, weather; find local points of interest and access other favorite apps: real-time stock exchange, currency converter, translator, flight tracker, GPS navigation - all built in.
The customer wanted Elinext to develop a mobile application for Android phones and the iPhone that will provide users with the possibility to communicate with hands free car kit using Bluetooth connection of their phones.
Elinext developers and QAs have been involved in serious rework and refactoring of UI approaches, implementing integration with about 15 third-party products, adopting serious quality control processes and standards, developing and improving a great number of complicated algorithms and applications.
What our customer needed was some sort of app that would provide a protected untraceable connection channel. Basically, it was a task for a top-secret messenger with an unprecedented level of encryption and security.
Elinext team worked on the management console for the system that ensures IT integrity management across different devices within the enterprise, starting from servers, network devices, and databases to desktops and mobile devices.
The customer turned to Elinext to perform ongoing testing of their product, which is a multi-module system for real-time collection and management of KPIs across an IT infrastructure.
Elinext was to come up with a solution aimed at facilitating the process of instant messaging and develop a proper mobile application for iPhone operating system.