CRM in Telecom Industry

CRM for Telecom
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CRM software systems developed by our teams assist telecommunications operators in managing and controlling customer turnover. Also, our solutions provide telecom companies with competitive ability by supplying the tools to identify and withhold profitable customers.

Elinext Expertise in CRM Development for the Telecommunications Industry
Expertise
Elinext has worked out several functions crucial for CRM systems engaged in the telecommunications industry:
Customer Care and Billing System
Problem-Solving System
Marketing System
Sales and Contract Management System
Partner Relationship Management
Analytics Tools
Customer Care and Billing System
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Make billing information easy to access and transform. It allows to observe customer histories, check out invoices and account balances. The system accepts payments, makes credit advice, and reconnects services. Moreover, it instantly responds to requests for information. It also distributes booklets with the product description and contact details.

Problem-Solving System
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Helps to solve service issues by bringing about trouble tickets, reviewing, singling out, and escalating problems. The system assists in mitigating issues and closing trouble tickets.

Marketing System
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Allows launching highly focused campaigns, adjusting products to supposedly most concerned customers, as well as increase profitability and decrease costs. CRM aims at optimizing the productivity, profitability, and effectiveness of marketing campaigns and promotions through audience segmentation tools, lead management and reporting.

Sales and Contract Management System
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Increases revenues, maximizes productivity and optimizes direct, indirect, and online channels. It helps to plan and forecast sales activities with greater accuracy and organize territories according to a range of criteria, such as size, revenue, product lines, or strategic accounts.

Partner Relationship Management
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Makes it possible for the company’s partners to share critical information on sales forecasts, order flow, and delivery schedules. It ensures that everyone is working toward total customer satisfaction and following a common marketing strategy.

Analytics Tools
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Give a window into every aspect of customer-related strategies – so it is precisely clear what works and why. Out-of-the-box functionality allows to identify and target most profitable customer groups, gauge satisfaction and loyalty, track and predict retention and churn.

Elinext CRM Development Services for Telecom

Services
Elinext provides a range of CRM development services for telecom companies, including:
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CRM Customization
/ 02.
CRM Software Testing
/ 03.
CRM Implementation
/ 04.
CRM Upgrade and Maintenance
CRM Customization
Elinext is able to deliver solid and advanced solutions and services for the telecommunications industry. They are aimed to cover the whole process: first contact with a customer, purchase, and post-sale service afterwards. Thanks to the rich experience in the telecommunications industry, Elinext is in a position to provide an affordable, high-quality, and easily adjustable solution in the industry.
CRM Software Testing
We realize that regular and effective control of the provided functions and technologies can eliminate hidden and unsuspected dangers and difficulties. With Elinext software testing services, it’s possible to reduce the time spent on examination and elimination and carry out a system test to make sure that recently embedded functions operate in a correct manner.
CRM Implementation
At Elinext, we provide strategies aimed at enabling a CRM system to supply the properties indispensable for a business process. Thus, Elinext makes sure that a CRM system is implemented in the most beneficial way.
CRM Upgrade and Maintenance
Elinext strives to understand specific business requirements. It implements appropriate personalized modification and maintenance for a specific CRM.

Benefits of CRM to Telecom Companies

Benefits
CRM enables to accomplish crucial business goals. It provides robust functionality and leads a company into the future. CRM systems developed by our teams provide telecom business representatives with the following benefits:
/ 01.
Authorize the company’s personnel to answer inquiries and take immediate action. Constant integration with billing, order, and service management systems provides information and tools to ensure customer satisfaction.
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Ensure full integration for solid customer data within the company.
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Alter launched campaigns into more effective and productive ones, thus, making them much more profitable.
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Raise profitability by gradual meliorating of database marketing response rates, successful engaging of new customers, reinforcing cross-selling and up-selling, and lowering churn.
/ 05.
Gain a sustainable competitive advantage. CRM solution renders sufficient customer sustain and disposition, as well as a professional forecast of customer behaviour, and accelerated time to market.
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Identify trends, uncover emerging customer needs, and dynamically reallocate development resources. These are the measures taken to design product and service offerings that will meet future demands.
Case studies
Case studies
We are proud to present our decent portfolio of completed projects. The most outstanding examples of our telecom products are presented down below.
Mobile App Testing for Be-Bound Telecom Provider

The Be-Bound application allows users to add and use Email, Facebook and Twitter accounts; get news, weather; find local points of interest and access other favorite apps: real-time stock exchange, currency converter, translator, flight tracker, GPS navigation - all built in.

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Applications Suite for Parrot Hands-free Devices

The customer wanted Elinext to develop a mobile application for Android phones and the iPhone that will provide users with the possibility to communicate with hands free car kit using Bluetooth connection of their phones.

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AI-powered Network Monitoring Software for a Global Supplier of Telecom Infrastructure Solutions

Elinext developers and QAs have been involved in serious rework and refactoring of UI approaches, implementing integration with about 15 third-party products, adopting serious quality control processes and standards, developing and improving a great number of complicated algorithms and applications.

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Secure Messenger App and Supplementary Android-Based Operational System

What our customer needed was some sort of app that would provide a protected untraceable connection channel. Basically, it was a task for a top-secret messenger with an unprecedented level of encryption and security.

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IT Integrity Management System

Elinext team worked on the management console for the system that ensures IT integrity management across different devices within the enterprise, starting from servers, network devices, and databases to desktops and mobile devices.

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IT Infrastructure Management System (QA)

The customer turned to Elinext to perform ongoing testing of their product, which is a multi-module system for real-time collection and management of KPIs across an IT infrastructure.

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CRYPTOCARD

Elinext  team of mobile developers were to develop an application to generate One Time Passwords (OTP).

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Sujet

Elinext was to come up with a solution aimed at facilitating the process of instant messaging and develop a proper mobile application for iPhone operating system.

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SENTRON Knowledge Interface

The customer wanted one universal (iPhone/iPad) application which can scan QR and linear barcodes on different products and get up-to-date technical information.

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