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50 Questions & Answers about CRM You Always Wanted to Know



CRM software is all the rage today. It is gaining great popularity among all businesses. If you are thinking about having a CRM solution in place as well, this article would be valuable to you. Below you can find answers to the most important questions about CRM software implementation, usage and maintenance.

Q: What is CRM?
A: CRM stands for Customer Relationship Management. It is a software system that is used to effectively manage the sales process, track customer interactions, store information about customers (including purchase history, revenue generated, up-selling and cross-selling opportunities, etc.), and ultimately strengthen relations with customers. CRM, however, is not just about software systems. It is a philosophy for interacting with your clients to make sure that they are happy and that they keep coming back to use your products and services.

Q: What sort of sales management functionality can a CRM system offer?
A: A CRM system can support your sales team at every stage of the sales cycle, from leads to customer management. Below are a few use cases:
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7 Reasons Why Transport Logistics Providers Want Their Own CRM


The nature of transportation and logistics sector has changed with the globalization and technological boom. Logistics Service Providers (LSPs) need effective tools to guide business processes, to track customers and transactions in a competitive manner, and implement new approach to customer rel...
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Custom CRM Software for Insurance Companies Works Better


The insurance industry landscape is becoming extremely complex. Faced with numerous economic constraints, insurance carriers are now actively shifting from product-centric to customer-centric thinking. What does this really mean? Insurance companies develop a thorough understanding of customer ne...
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Why Opt for Custom ERP Software


Enterprise Resource Planning (ERP) software is a single integrated suite and a core system for medium-sized and large organizations allowing them to streamline all major business processes and operations. When implementing an ERP system, the issue that most frequently shows up is how to make the ...
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Life Stories that Inspire: Alexey Trigolos


The aim of any management team is to become a core group of people whose capabilities lead to their company's success. Alexey Trigolos is reasonably considered one of the best Elinext Group’s experts and farseeing leaders who have being providing a significant input in sustaining company’s vi...
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