Well-established hotel brands clearly depict that it's insufficient for such industry as hospitality to enhance only service quality. It's vitally important to show authentic care for your clients and predict a priori their demands in order to obtain success.
While being on the go modern travelers use their mobile devices to get hotel info right on their smartphones. Moreover, the leading hotels propose their visitors possibility to contact customer service, check-in to guest rooms, change reservations or obtain GPS mapping while they are still in motion. It's not by accident:
Figure 1: Predictions about the usage of mobile phones in future
Sources: IDC, Gartner, PhoCusWright, Google
This is amply sufficient to show that mobile travelers use their portable devices for travel planning and hotel research particularly in the situation of last minute or impulsive bookings. So it's wise to provide a mobile solution for your hotel visitors in this tech-savvy world. Mobile applications can become a real benefit that will help hoteliers improve guest satisfaction, increase revenues and lower...